At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

The Role

Business Application System Administrator II

Why We Have This Role

The Business Applications Senior Administrator is responsible for maintaining the usability, stability, and security of Qualtrics's corporate SaaS applications. System Admins govern system utilization, provide technical support to end-users, and implement system changes or upgrades in order to drive efficiency & effectiveness of the systems. Additionally, Senior System Admins mentor junior members on the team on system management best practices and begin to manage higher-level, strategic projects at the company. This role is part of an expansion of the global BizApps team into Mexico City and will work closely with the Mexico Team Lead as well as the US based team and manager.

How You’ll Find Success

• Being an effective critical thinker, problem solver, and troubleshooter.
• Collaborating effectively with teams across different functions to provide guidance on system best practices & recommendations.
• Demonstrating self-motivation and initiative.
• Embracing continuous challenges and adapting to new technologies.
• Excelling at multitasking and managing multiple responsibilities.
• Owning strategic initiatives that spans across multiple departments.
• Being proactive in addressing system roadmaps & system technical debt.
• Owning and improving internal team processes.
• Thriving in ambiguity to dynamically adapt to business and team needs.
• Documenting procedures, policies, and systems.

How You’ll Grow

• Taking on increasing responsibilities as part of a rapidly growing team.
• Developing a career in business systems and gaining valuable experience and technical expertise for multiple platforms.
• Enhancing & training junior members on system administration, troubleshooting, and configuration skills.
• Leading strategic initiatives to drive impact across multiple departments.

Things You’ll Do

• Acting as the subject-matter-expert (the “go to”) for multiple corporate-wide platforms such as Slack, JIRA, Coda, Highspot, etc.
• Performing system administration tasks such as provisioning, troubleshooting, configuration, and providing end-user support with a focus on more complex requests such as app installations.
• Establishing system roadmaps and strategic initiatives.
• Documenting procedures, policies, and enablement materials.
• Collaborating with business stakeholders to understand business needs and resolve issues.
• Establishing and maintaining governance best practices to minimize costs while maximizing returns.
• Training junior members on the team on system maintenance & best practices.

What We’re Looking For

• Enjoy learning & growing amidst ever-changing technology
• Skilled in troubleshooting within technical systems
• Skilled in training & mentoring junior members
• Bachelor's Degree
• 3 years of relevant systems administration/help-desk work experience (preferred)
• Fluent in English

What You Should Know About This Team

• Corporate-wide impact: The system ownership and management extends across multiple departments, and any changes made and implemented have a significant impact and high visibility throughout the entire company.
• Consistent learning: The system knowledge is vast, and team members are encouraged to expand their scope as they progress in seniority. There are always opportunities for growth and learning.
• Collaboration: Implementing best practices for systems requires working collaboratively across departments such as Engineering, Security, Procurement, and Go-To-Market. It's a collective effort to ensure we have top-notch systems and deliver exceptional support for them.

Our Team’s Favorite Perks and Benefits

• Experience Bonus program offering unique experiences on the 1-year anniversary with the company.
• Global Wellness Reimbursement program to support employee wellness.
• Global Mental Health Benefit through Ginger, providing 24/7 mental health support for employees and their dependents.
• Savings Fund program for automatic monthly contributions and employer match.

  The Business Applications Team Lead