Business Continuity Director 

Location: Madrid/ Hybrid

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Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally.

Payoneer’s digital platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from 200 countries and territories.  Leveraging its robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions, merchant services and risk management.  Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.  Founded in 2005, Payoneer is profitable and has a team based all around the world.

The Business Continuity Director is a critical role for enhancing the organization's resilience by overseeing and managing business continuity, including Incidents, across the company's global and regional entities through appropriate escalations and reporting. This role requires a strong leader who can build and execute efficient escalation procedures, establish robust reporting mechanisms, and implement proactive measures to minimize potential risks across various business functions.

What You’ll Do:

Business Continuity

• Develop an integrated Crisis Management, Business Continuity Planning, and Incident Management strategy aligned with organizational objectives, including Operational Resiliency programs
• Lead the creation, implementation, and maintenance of crisis management and business continuity plans, conducting business impact analyses across units and functions, ensuring compliance with local regulators
• Regularly assess and simulate scenarios to test plans, identify vulnerabilities, and ensure preparedness for effective responses
• Collaborate with stakeholders to prioritize critical processes, vendors, and resources for continuity planning and incident response.
• Evaluate and oversee vendors' business continuity capabilities, ensuring alignment with the company's requirements
• Implement response strategies, action plans, and recommend enhancements to bolster overall organizational resilience
• Conduct training and awareness programs to prepare employees for responding to business disruptions and incidents

Incident Response

• Lead the process of analyzing potential Incidents that may impact operations, finances, reputation, or compliance
• Design and establish clear escalation pathways for addressing critical Incidents, including response mechanisms to promptly identify, assess, and escalate risk ensuring timely and appropriate communication to relevant stakeholders, including senior leadership and key decision-makers
• Lead cross-functional teams in analyzing root causes of Incidents, devising actions and action plans, and implementing preventive measures to mitigate future occurrences
• Help conduct post-event reviews and produce actionable insights to continuously improve Incident response strategies

Third Party Risk Management

• Develop and execute a robust third-party risk management framework, ensuring compliance with regulatory standards and alignment with organizational objectives
• Oversee the assessment and continuous monitoring of third-party risks, conducting comprehensive due diligence, risk assessments, and audits across vendor portfolios
• Collaborate closely with cross-functional teams to establish and enhance risk mitigation strategies, ensuring the resilience of the organization against potential third-party risks
• Drive the implementation of policies, procedures, and tools to streamline third-party risk identification, escalation, and mitigation processes, fostering a culture of risk awareness and accountability within the organization

Additional Duties

• Collaborate closely with cross-functional teams, including IT, Legal, Compliance, Procurement, and Operational units, to ensure alignment and integration of crisis management, business continuity and incident response initiatives
• Create and present detailed reports to senior leadership on crisis management, business continuity, and incidents, offering insights, recommendations, and updates on organizational changes
• Stay updated on relevant regulations and standards pertaining to crisis management, business continuity, incident response, and overall risk management to ensure compliance and adaptability

 What We’re Looking For:

• A Bachelor's degree in Business Administration, Risk Management, or a related field
• 8+ years of experience in business continuity planning, third-party risk management, or event management in finance, within a complex organizational setup
• Deep knowledge of crisis management regulations in the US and globally, related to business continuity and incident management
• Understanding of financial institution operations and technology and their roles in continuity
• Incident management experience with analysis skills
• Strong strategic planning, analytical, and alignment abilities between risk management and business objectives
• Excellent communication skills to articulate complex risk-related information to diverse audiences
• Proven leadership in team management, innovation, risk awareness, and continuous improvement
• Desirably, professional certifications in business continuity (e.g., CBCP, CBCI)

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