Business Operations Manager | Viator 

About Viator

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We’re on a mission to bring more wonder to the world, and we believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from cultural tours to extreme adventures (and all the niche, interesting and fun stuff in between)—making memories that will last a lifetime has never been easier. Viator. One app, 300,000+ travel experiences you’ll remember.

As a key member of our B2B Strategy & BizOps team, the Business Operations Manager drives the operational success of our distribution partnerships team, a fast growing revenue channel. We’re looking for someone who thrives on executing projects, analyzing performance data, and providing the tools and support needed to enable the team to excel. This role is highly execution-focused, ensuring smooth day-to-day operations and enabling the teams to meet their goals efficiently. 

What You’ll Do

• Prepare materials and insights for QBRs consolidating key data and leveraging dashboards to help sales teams evaluate past performance and plan for future objectives.

• Define and develop levers and tools to drive profitable growth with our distribution partners 

• Build and maintain dashboards and reports to track performance metrics, providing visibility into team progress and pacing against targets.

• Collaborate with cross-functional teams (e.g., Marketing, Finance, Product) to align on operational priorities and ensure the smooth execution of initiatives.

• Build scalable process improvements to streamline workflows, eliminate inefficiencies, and ensure scalable growth for B2B operations.

• Provide hands-on coaching, operational support, troubleshooting issues, and enabling account management teams with the tools and resources they need to succeed

Skills & Experience 

• 4+ years of experience in business operations, preferably with a focus on global markets.

• Proficiency with analytics tools (e.g. SQL, Tableau) to build dashboards and generate performance insights.

• Hands-on experience with Salesforce as a user, with the ability to troubleshoot issues and support system optimization.

• Demonstrated ability to analyze data, monitor team performance, and deliver actionable insights that drive results.

• Proven track record of managing tasks efficiently and achieving results in a fast-paced, goal-oriented environment.

• Strong collaboration skills to work effectively with cross-functional teams and provide hands-on operational support to B2B stakeholders.

• Resourceful in identifying and resolving operational challenges, with a focus on execution and achieving efficiency.

What We Offer 

• Flexible activity-based working fostered collaboration and productivity
• Inclusive global travelers community welcoming diverse perspectives
• Competitive salary package including performance bonuses and equity plan
• Development programs, managerial courses, and learning series
• Health insurance covers medical, dental, and vision for families (varies by country)
• Lifestyle Reimbursement Benefit for personal travel, and physical, mental, and financial wellness
• Several paid time off programs, including time to bond with new children and care for family members. Paid public holidays, and year-end office shutdown
• Employee assistance program for short-term counseling and free Calm app subscription
• State-of-the-art offices: dining, coffee points, and leisure areas

We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at AccessibleRecruiting@tripadvisor.com.

If you have any additional questions about careers at Tripadvisor you can email us at recruitment@tripadvisor.com. We have all the answers!

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