The Business Process Analyst for our PKG (Production Kit Guide) is responsible for managing all weekly tasks related to HF & GC PKGs, along with implementing and driving strategy to continually enhance the operation of these tools. They continuously develop and iterate this tool to improve accuracy and efficiency in daily PKG processing and reduce error rates. They are the primary liaison and action-taker with key stakeholders both upstream and downstream across the entire company to ensure weekly operational success and help drive strategic projects forward. They have a genuine interest in using data and information to solve real business challenges, very strong analytical abilities, and a keen interest to make a big impact on a fast-growing organization. Without the PKG working perfectly every single day, HelloFresh’s nation-wide box production would halt to a complete stop. 

Responsibilities: 

• Perform weekly tasks: HF & GC 6WO Lock, relocking recipe names 2WO for HF and GC, running weekly data sanity checks between ISP, Market ISP, AOMC, and PKG, weekly reslotting for HF & GC, and 3WO lock for HF and GC - all while liaising with key operational, product, and culinary stakeholders on product changes and implementations. 
• All of these tasks require a sharp and acute attention to detail, a high Google Sheets formula and data flow skill level and understanding, and a deep comprehension of our tool’s impact and how every type of change can affect all downstream stakeholders and the entire business. 
• Proactively identify, analyze, and drive strategic initiatives to enhance the PKG operation. 
• Develop & improve WOLT & PKG for all new initiatives’ implementation. 
• Own long-term projects & new initiatives (i.e., rebuilding automated PKG in Matilda & Streamlit platform) with critical company impact and broad leadership exposure. 
• Be highly accountable for personal and team performance and results. 

Key Attributes: 

• Delivers quality work while meeting deadlines. Adapts where needed in collaboration with manager and team. Influences others to adapt as needed.
• Listens actively, builds trust, and actively collaborates and supports others on the team.
• Gives thoughtful and actionable feedback to effect positive change and makes changes based on feedback received. 
• Understands and approaches internal & external customer pain points with empathy and solves in a timely fashion. Communicates customer needs with peers and team members. 
• Meets deadlines and approaches processes with a long-term and sustainable mindset. Provides recommendations and embraces change and positively understands  the long term vision. 
• Data-driven – You can organize, explore, and synthesize unstructured data into actionable insights to better inform operational decision-making.
• Intellectually curious – You have an insatiable desire to understand how things work, why they work the way do, and to consistently challenge the status quo.
• Detail-oriented – You possess strong organizational skills and consistently demonstrate a methodical approach to all your work.
• A self-starter – You are highly motivated and passionate. You’re eager to take on new projects without knowing exactly what you will uncover.
• Agile – You thrive in fast-paced and dynamic environments and are comfortable working autonomously.
• A critical thinker – You use logic to identify opportunities, evaluate alternatives, and synthesize and present critical information to solve complex problems.
• An excellent communicator – able to communicate at all levels with clarity, poise, maturity and precision both written and verbal
• Collaborative - Work cross functionally with various teams to gather key inputs, and able to work well with diverse opinions

Experience Required: 

• 0-3 years’ experience delivering analytical solutions to complex problems
• Bachelor’s degree in Business, Supply Chain Planning, Data Science, Computer Science, Accounting, or another relevant field of study
• Fluent in Microsoft Office applications and Google Suite applications (especially Google Sheets / Google Scripts). Advanced Excel/Google Sheets proficiency required. 
• Ability to work with multiple database systems and provide intelligence-driven conclusions 
• Experience with Tableau, SQL, a significant plus
• Experience delivering actionable, data-driven insights.
• Excellent problem solving and critical thinking skills

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.

Application Deadline April 4th, 2025.