Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

THE TEAM

The Strategy and Operations organization strives to make Zuora the best example of a modern-day subscription business and inspire those customers looking to transform and scale their operating model. Our vision-mission, “We power ZEOs to sync up and scale up to achieve success together” means that we guide the corporate strategy by driving focus and cross-functional alignment, and ensuring that Zuora has the systems (people, process, tools) to empower every team and every ZEO to be successful. We also share our experiences achieving  Zuora’s mission and strategy with customers, partners and analysts.

THE MISSION

We are seeking a highly skilled and experienced Senior Business Process Architect to join our team. The Senior Business Process Architect will play a key role in shaping and optimizing our business processes to enhance operational efficiency, drive innovation, and achieve strategic objectives. The ideal candidate will have a deep understanding of business processes across various Enterprise functions, along with proven expertise in process analysis, design, and optimization.

WHAT YOU WILL ACHIEVE:

Responsibilities:

• Strategic Vision: Lead the design and implementation of strategic business process initiatives, collaborating closely with cross-functional teams and key stakeholders. Conduct comprehensive analysis of existing business processes, identifying areas for improvement, optimization, and automation.
• Governance and Metrics: Develop and maintain detailed process documentation, including process maps, workflows, and standard operating procedures (SOPs). Define key performance indicators (KPIs) and metrics to measure process effectiveness and efficiency, establishing benchmarks and targets for continuous improvement. 
• Business & Technology Domain: Deep functional expertise in business areas such as Marketing, GTM, Sales, Customer Success, Services, Finance, HR, Operations to shape a future state process architecture driven by efficient end-to-end processes. Key SaaS applications include Salesforce, Workday, Concur, Coupa, AWS, Zuora, Certina, Gainsight and Netsuite.
• Execution: Lead with a focus on agile development, speed, and scalability, delivering incremental capabilities and accelerating value realization through a robust process architecture. Work closely with solution delivery teams to ensure alignment between business requirements and technical solutions, providing guidance and recommendations on system integrations and process automation.
• Data-Driven Insights: Identify opportunities to leverage data and insights for optimizing business processes and shaping the future of data-driven decision-making, supporting secure and efficient architecture.
• Stakeholder Engagement: Build strong relationships with senior leaders and key stakeholders to align on broader organizational objectives, ensuring that the process architecture supports business goals and outcomes.
• Innovation and Best Practices: Stay abreast of industry trends, emerging technologies, and best practices in business process management, bringing innovative ideas and insights to the team and our clients. Provide mentorship and guidance to junior team members, sharing best practices and fostering a culture of continuous learning and development.

What You Will Need to Be Successful:

To excel in this role, you'll need to bring the following qualifications, skills, and experience:

• Experience : Minimum of 15 years of experience in business process management, business analysis, or related roles, with a track record of success in leading complex process improvement initiatives.
• Education: Bachelor's degree in Business Administration, Management Information Systems, Engineering, or related field; Master's degree preferred.
• Creative Thinking: Exceptional ability to think outside the box and challenge the status quo. Must possess a deep understanding of creative problem-solving techniques and design thinking methodology.
• Expertise: Proven expertise in process modeling techniques and tools, such as BPMN, Six Sigma, Lean, or similar methodologies.
• Process Optimization: Strong analytical skills and attention to detail, with the ability to identify root causes of process inefficiencies and develop data-driven solutions.Expertise in optimizing workflows and processes to maximize the efficiency and effectiveness of tools and systems.
• Communication: Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Collaboration: Demonstrated leadership capabilities, including the ability to inspire and motivate teams, drive consensus and change in a dynamic environment, and navigate complex organizational structures.
• Strategic Thinking: The ability to think strategically, align digital initiatives with business goals, and drive positive outcomes by developing a scalable process architecture.
• Systems Thinking: Proficiency in systems thinking to understand the interconnectedness of experience, processes, technology, and data within the context of modern architecture design.
• Data-Driven Decision Making: Demonstrated capability to leverage data insights for informed decision-making and continuous improvement, with a particular focus on business process architecture decisions.
• Tools and Certifications: Experience working with enterprise software systems and business process management (BPM) tools is highly desirable. Relevant certifications such as Certified Business Process Professional (CBPP)  are a plus.

Join our team as a Snr Business Process Architect and play a pivotal role in shaping our organization's digital transformation journey. Your wealth of experience and strategic prowess will drive us toward a modern, efficient, and collaborative work environment.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.

The base pay range for this position is only one element of a candidate's total rewards package, which may also include bonuses/variable compensation, equity, and benefits. A candidate's final base salary may vary based on location, prior experience, and the context of the overall offer. Click here for more information regarding Zuora’s benefits.