Business Support & Customer Service Adviser (Care) – Agilisys - 2 x Part-time posts hours negotiable

Key Responsibilities of this Role

• Respond to emergency alarm calls for the Carelink service, taking the appropriate action within the agreed procedures.
• To record information using systems such as Jontek Answerlink to provide an accurate record of customer contact.
• Liaise with multi-disciplinary teams within the council’s ‘Single Point of Access’ principles to provide the customer with the appropriate outcome
• To ensure that individual dispersed alarm units are tested at least once a month
• Respond to email and other written enquiries to provide answers and information to customers about the available service provision.
• Promote the service to support establishing a sustainable client base.
• Work directly with multi-disciplinary team in gathering information to support resolving complex enquiries and maintaining accurate records within confidentiality protocols and legislative requirements

Essential Requirements

• Computer literate and ability to operate telephone equipment effectively.
• Effective communication skills, both written and verbal with a polite, efficient and courteous manner.
• Able to remain calm under pressure.
• You are helpful, welcoming and pleasant to customers and colleagues.
• Be flexible in terms of working hours – this role involves working on a rolling rota covering 7days a week including weekends and Bank Holidays
• The office is based within the Town Hall, Weston-super-Mare, however there is a requirement to work throughout the whole of North Somerset as and when required.
• Be prepared to be trained in all aspects of the job including the installation, removal and maintenance of our equipment in service user’s homes.
• Full and valid driving licence required