See yourself at Twilio

Join the team as our next Business Systems Analyst L3 on Twilio’s Digital Services and Security team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is responsible for providing tools, platforms, and solutions used by all Twilions to deliver on this mission. We are looking for an experienced Business Analyst to assist with value advocacy and requirements management focused within the Identity and Access Management space.

Responsibilities

In this role, you’ll:

• Elicit functional, non-functional, and business requirements to enable technical teams and timely delivery.
• Create artifacts as appropriate to the success of the project. Including but not limited to process flows, integration diagrams, data structures, user stories, use cases, wireframes, roadmaps, test plans.
• Advocate for the highest value work by drawing on expertise built from working with Product Owners, technical resources, and other stakeholders.
• Manage and own requirements through the full project lifecycle including answering questions through execution and UAT to ensure delivery of the Minimum Loveable Product.
• Oversee and/or lead projects from a business analysis perspective, provide status reports if necessary and act as primary point of contact for stakeholder communications.
• Utilize both iterative and sequential project methodologies to deliver projects and consistently engage customers and teams with integrity and transparency.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4+ years of experience as a Business Analyst in a technical environment.
• 2+ years of experience working in a continuous delivery environment using Agile
• Proven success in leading value advocacy and managing requirements for large and small projects, especially for cloud tools (SaaS) and integrations.
• Solid understanding of Business Analysis and Product Ownership with demonstrated ability to produce relevant artifacts.
• Strong technically and can converse credibly with talented engineers
• Technically savvy and experience with APIs, enterprise software, process engineering, and mobile is a plus. 
• Working knowledge of API’s, web services, webhooks, system architecture, user management, application security and compliance.
• Experience with Atlassian Tools (Jira, ServiceDesk, Confluence), and Airtable is a plus.
• Experience with application testing, testing methodologies and approaches is a plus.
• Experience acquiring and manipulating data sets and key value paired data such as JSON, XML, etc.
• Demonstrated insight showing you build processes and structure where it's needed, yet know how to cut through bureaucracy when it's inefficient to deliver practical solutions
• Experience with hands-on administration of a user facing application or tool.

Desired:

• Bachelor’s degree or equivalent experience.

Location

This role will be remote but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $108,160 - $135,200.This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.