Are you passionate about optimizing workforce resources, creating efficient workflows, and ensuring smooth operations in a dynamic environment? Are you a master of analyzing data and foreseeing future needs with uncanny accuracy? If so, we have the perfect opportunity for you!

Our diverse and talented WFM team is seeking a skilled and dedicated Capacity Planner to join our team and play a key role in shaping our continued success.

As a Capacity Planner, you'll ensure our operations are optimized to their full potential. You will collaborate closely with cross-functional teams, including Operations, Recruitment, and Finance, to forecast demand, allocate resources effectively, and enhance the overall efficiency of our operations. Your meticulous planning and insights will enable us to scale our services seamlessly, delight our clients, and stay ahead in a competitive market.

If you are ready to make a significant impact in workforce management and be an integral part of our growth story, apply today!

What you’ll be doing

• Managing the entire life cycle of the capacity plan, overseeing tasks such as recruitment, training, and maximizing revenue and business growth
• Developing and maintaining robust capacity planning models to predict resource needs accurately
• Analyzing historical data, market trends, and future projections to forecast demand and capacity requirements
• Collaborating with various stakeholders to understand business requirements and translating them into WFM capacity plans
• Continuously monitor and evaluate key performance metrics to identify optimization opportunities
• Establishing, promoting, and standardizing activities and processes across forecasting, capacity planning, scheduling and real-time operations

What you’ll need

• Bachelor's degree
• Proficiency in data analysis and interpretation with ability to make data-driven scheduling decisions
• Advanced Excel skills and experience using SQL and GBQ
• Strong communication and interpersonal skills to collaborate effectively with diverse teams
• High attention to detail and the ability to work under pressure and tight deadlines

Preferred skills

• Proven experience in WFM covering all verticals, preferably in a fast-paced and dynamic environment
• 12 months’ experience in WFM capacity planning
• Strong understanding of WFM Planning & Delivery principles, WFM tools (Verint, Teleopti,IEX, Aspect, Blue Pumpkin) and scheduling software

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

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About Wayfair Inc.Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at dataprotectionofficer@wayfair.com. If you would rather not have us retain your data please contact us anytime at dataprotectionofficer@wayfair.com.