See yourself at Twilio

Join the team as our next Carrier Relations Manager, (U.S.)

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to expand Twilio’s A2P messaging business in the U.S.

Twilio’s Messaging Exchange team is growing, and we’re seeking a Carrier Relations Manager to oversee Twilio’s A2P Integrations and Partnerships in the U.S. This is a  critical role in the expansion of Twilio’s Carrier Relations team and will manage the day to day relationships for Twilio’s A2P routing partnerships and drive cross-functional teams to support these efforts from across the organization. The right candidate will be able to drive cross-functional teams to provide deliverables for reporting purposes, RCAs, and various other tasks that may come up as part of the day-to-day management of carrier and supplier relationships  

Responsibilities

In this role, you’ll:

• Build trusted relationships with the U.S. aggregators and carriers based on consistently demonstrating a commitment to compliant messaging practices
• Track all carrier-related action items and drive cross-functional owners for deliverables
• Execute Quarterly Business Reviews with Aggregation partners and U.S. Carriers
• Drive stakeholders internally to meet standardized processes and service level agreements for carrier escalations, compliance inquiries, and external audit resolutions

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Outstanding verbal and written communication skills.
• 5+ years of wireless telecommunications experience 
• 5+ years of experience in the U.S. A2P messaging industry
• Thorough understanding of the U.S. Wireless industry processes for A2P messaging, including Carrier specific 10DLC programs, the U.S. Short Code leasing program, U.S. Short Code auditing standards and enforcement, and U.S. A2P messaging porting
• Expert understanding of the U.S. Wireless industry compliance guidelines, including CTIA Messaging Principles and Best Practices, CTIA Short Code Audit Handbook, and carrier-specific requirements
• Demonstrated track record of driving deliverables across cross-functional teams
• You are a curious, collaborative, strategic thinker who thrives in high-functioning teams.
• You have a collaborative mindset and can work with distributed cross-functional teams.

Desired:

• Experience in Project Management
• Technically savvy. Project experience with the cloud, APIs, communications, and AI/ML is a plus
• MBA or MSIS is a plus.

Location 

This role will be remote, and based in the Seattle, Washington.

Approximately <10-20% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

• Based in Washington State: $117,000 - $145,000.
• This role may be eligible to participate in Twilio’s equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.