About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 markets.

By taking the complexity out of the financial workflows–including everything from global payments and compliance, to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

Location: NYCHybridFull-time

Role summary

Our B2B Chargeback and Payment Disputes Team is a small team of payment domain experts. The Team's day-to-day work includes handling cases from multiple payment providers, of different payment methods and via internal or external channels, as well as cooperation with cross-functional teams and departments.  We’re looking for a highly motivated team player, a detail-oriented, organized, multitasking, emphatic, and professional Chargeback and Payment Dispute Specialist to join our team. The ideal candidate must be comfortable multitasking and an enthusiast of the payments world.

What you’ll do:

• Investigate and analyze dispute cases from internal and third-party systems
• Manage and represent chargebacks and retrieval requests
• Ensure precise and proper responses to disputes
• Correspond with customers, banks, acquirers, and other payment processors
• Update and maintain payment dispute databases daily
• Interact with different departments, including Risk, Customer Care, Reconciliation and Tech Services

Who you are:

• Bachelors degree in business, or related field 
• 1+ years of experience as a Chargeback and Payment Dispute Specialist or related field
• Ability to communicate effectively (both written and verbal)
• Proficient in Microsoft Office Suite; advanced Excel preferred 
• Strong attention to detail with swift execution
• Organized, independent & detail-oriented
• Quick learner with a ‘can-do’ attitude
• SQL knowledge a plus

What we offer:

• Discounted medical, dental, and vision insurance (coverage starts on day one) HSA and FSA
• 401K with employer match
• Employee Stock Purchase Plan (ESPP)
• Fitness/Wellness reimbursement 
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership 

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $70,000 - $80,000.

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The Payoneer Ways of Working 

Act as our customer’s partner on the inside Learning what they need and creating what will help them go further. 

Continuously improve Always striving for a higher standard than our last. 

Do it. Own it. Being fearlessly accountable in everything we do. 

Build each other up Helping each other grow, as professionals and people. 

If this sounds like a business, a community, and a mission you want to be part of, click now to apply. 

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.