Chat Consultant

Toast is driven by building the restaurant platform that helps restaurants adapt, take control,and get back to what they do best: building the businesses they love.

Toast is an industry leader, and we know that at the core of our success are our Toastersproviding world-class experiences. Our Chat Consultants are driven with purposeto resolve solutions and act as Toast experts to help Toast’s customers thrive! Careconsultants work as one team to answer incoming customer questions from multiplechannels including chat & email.  

You will need to be hungry for learning everything, ’Toasty,”to showcase how our rapidly expanding software suite is better together!

About this roll* 

● Advocate for Toast customers by always being ready to answer incoming chats, andemail.● Purposefully expand your knowledge of Toast’s Supplier & Accountant product on aweekly basis through professional development time, trainings, knowledge basearticles and the experience gained from performing the roll● Independently problem-solve with consistency; in this front-line role it is yourresponsibility to craft accurate outcomes that make Toast customers time andsatisfaction the priority. ● Master the art of probing questions with Toast resources to assess and resolvecustomer needs that keep restaurants happily running Toast.● Embrace a hospitality mindset that makes Toast Customer Care a differentiator ofservice in the industry.● Engage with the roll by executing a recipe for success. Being on time, ready to deliverand finishing the dish for our customers every single time.● Key performance indicators you’ll be measured against include Attendance,Adherence, First time Resolution, Average Handle Time, Customer Satisfaction andProductivity. ● Lead with your voice to benefit customers, your peers, Toast, and commit yourself to acareer of growth.

Do you have the right ingredients*? 

● 3 to 8 years of expertise in championing the customer experience in constantlyevolving ways which primarily includes incoming chats but may include emails.● Open to schedules that may include weekends and holidays.● Technically savvy individual who can perform their work.● Multi-tasking is required to excel and includes taking notes in-real time, navigatingmultiple databases, investigating, working on multiple screens, chatting to thecustomer and collaborating with peers in a time-conscious results-driven workflow.● Empathizer-in-chief who takes ownership of the customer journey to de-escalate andempower customer outcomes.● Comfortable with a constantly evolving, fast-paced environment, and requiringToasters to operate with great judgment making skills.● Demonstrating to customers how Toast products work better together and providinginsights which features & services could be game changers for how they optimize theirrestaurants.● Stays curious, gets involved, and is willing to ask + give help in their journey at Toast

Our Spread of Total Rewards

● Earned, casual & Sick leaves.● Floater Holidays● Professional Development Reimbursement Program● Various peer and company recognition programs● Medical Insurance, Accidental & Term Life Insurance

*Bread puns encouraged but not required

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.