Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets. 

We’re looking for a Merchant Onboarding Manager for our Checkout Ops Team. We are looking for an end-to-end responsibility taker, with an analytical mind and good technical and interpersonal skills. 

In this position, you will act as an onboarding operations focal point for the Checkout product within Payoneer. You will also be in charge of providing full support and answer all the GTM needs after onboarding. In all Payoneer regions, except China. As such, you will own the process for the smooth onboarding of every merchant to our Checkout product and retain them in Payoneer, own the ROW processes of merchant’s application and Support requirements, collaborate with different teams such as Sales, Business, Support, Risk, Product etc., and maintain the desirable SLA to allow for excellent merchant experience.

What you’ll do:

• E2E ownership of onboarding process including SLA's and escalations in APAC and EMEA regions, except China.
• Work closely with GTM team to ensure smooth ramp ups
• Churn management
• Cooperate with CJ team to create Live merchant support infrastructure to scale
• Provide close support to the GTM team including their day-to-day needs, create scalable GTM operation support structure
• Knowledge sharing and training to GTM team according to policy for LOB and for KYC
• Recommend changes to ensure accuracy and efficiency of Onboarding processes
• Responsible for quality assurances of the applications in Checkout ROW
• Create internal documentation and presentations for knowledge sharing and procedure record

What we’re looking for:

• 2-3 years of prior experience in Operations related capacity in payments service provider 
• Clear understanding of Operational processes such as providing customer support and onboarding flows
• Efficient multi-tasker
• Excellent written and verbal communication skills
• Ability to work independently with little supervision
• Business Intelligence acumen in order to create value and reporting from data inputs, lessons learned, etc.
• Excellent English level
• Vietnamese speaker – Nice to have

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