We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations  discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity

Are you a dynamic and experienced Sales professional who wants to take their role to the next level? Do you have a passion for cutting-edge technology and innovation? If so, we want you to join the UserTesting team as our Chief of Staff to the Chief Revenue Officer (CRO).

This is a key leadership position on the Chief Revenue Officer’s team. This highly visible role is a trusted partner to the Chief Revenue Officer (CRO) to drive operational excellence and deliver repeatable business results. This role serves as a partner to the CRO as a strategic advisor, and is responsible for executing cross-functional and cross-organization initiatives supporting the CRO’s strategy and vision in alignment with our company values.

Main Responsibilities Include:

• Run the day-to-day operations of the sales function to provide comprehensive support to our CRO
• Oversee the sales funnel and ensure a frictionless sales process by streamlining and optimizing processes, providing guidance & improvements as required.
• Partner with the CRO and wider Sales team to develop and implement the company's strategic plan and manage progress against goals.
• Partner with our Revenue and Marketing departments to refine lead qualification process, analyze and report on campaign performance with reporting and dashboards
• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
• Play a key role in ensuring our CRM/ tools are kept up to date, accurate and actioned (Hubspot & Salesforce)
• Manage sales projects and initiatives that drive the growth and success of the company
• Provide support for trade shows, conferences, and other off-site meetings
• Serves as a proxy to the CRO in reviewing account plans and driving high-quality briefing documents, including board and executive presentations for internal and external audiences
• Develops and maintain strong relationships with executives, senior leaders, and stakeholders to achieve project objectives and deliverables
• Supports the creation of investor updates, pitch decks, conference submissions, and presentations on behalf of the CRO
• Ability to travel as needed

What we're looking for

• Bachelor’s degree in business administration, management, engineering or a related field.
• Extensive experience in a Chief of Staff or Sales/Revenue Operations Manager role (ideally in the Tech/IT industry)
• Working knowledge of productivity tools like Hubspot, Salesforce, Confluence, and Netsuite
• A strong understanding of business acumen and understanding of go-to-market initiatives and how they impact sales professionals and teams
• Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
• Excellent Program & Project Management experience with experience in planning and leading strategic initiatives
• Versatile abilities and extreme dedication to efficient productivity
• Strong communication and interpersonal skills, with the ability to build relationships and influence key stakeholders at all levels
• Ability to handle sensitive information with the utmost confidentiality
• Excellent verbal and written communication skills
• Extremely strong attention to detail
• Problem solver with a hands-on, can-do attitude

To learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we’re also growing the team quickly–join us!

At UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com.If you need to speak to someone please ask!

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UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.  Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.  We welcome people of different backgrounds, experiences, abilities and perspectives.  

UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.  

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.