Client Business Manager, APAC

Full Time
2 months ago

A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.

Payoneer is a market leader in cross-border payments, and powers the world largest online marketplaces offering a highly competitive value proposition supporting the world’s rapidly growing global commerce ecosystem. With a vastly comprehensive payouts network enabling customers to make payments to over 200 countries, Payoneer is uniquely positioned.

If this sounds exciting to you, join an incredible team of highly motivated, fast-paced, entrepreneurial go-getters in role of Client Business Manager, APAC. This role provides unique potential for personal and professional growth. It is a high-impact, high-visibility role that will be a key driver for Payoneer’s growth in the region. It will focus on managing our most strategic customers and organizations. You will have the opportunity to work in a fast paced team with various customers and receive personalized training and career opportunities.

It will focus on managing our largest Enterprise Customers in region, enabling them to scale through making payments frictionless, driving acquisition of new merchants, and growing the Mass Payout solution stack through building trusted relationships with both key team members and client decision makers, and help customers realize value from Payoneer’s seamless payment capabilities.

Location

Singapore

What you’ll be spending your time on:

  • Manage Payoneer’s Enterprise client relationships at the senior level through understanding clients’ business, payment needs & flows, growth opportunities.
  • Develop client retention and growth strategies for your managed client portfolio with various digital commerce verticals (e.g. Social streaming, eCommerce, freelancing, content distribution, and others).
  • Develop and drive the overall long-term strategy for accounts, aligned to customer business objectives, while prioritizing cross and up sell opportunities.
  • Negotiate commercial & contractual terms, and work collaboratively with key internal stakeholders to execute on revenue goals and growth objectives.
  • Conduct regular business reviews with clients to establish growth goals, and track performance against jointly agreed objectives
  • Display accountability, adaptability, helpfulness, and focus to better support our clients to maintain client health and

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

For this role you also have:

A motivated self-starter approach, and can operate in a fast-paced environment to grow new and existing accounts. The ideal candidate is comfortable with technology products and services, possesses the ability to convey complex technical concepts to non-technical stakeholders, and has a proven track record of success managing executive and C-level relationships at large and dynamic corporations.

Skills, Qualifications & Experience

  • Bachelor’s degree in related fields, with 8-10 years of experience in a client-facing role in high growth technology firms, ecommerce/payments firms, fintech space or in a financial institution.
  • Work with global cross functional teams including sales/BD, finance, marketing, risk, customer care, legal, product, professional services, and compliance.
  • Work autonomously to own all aspects of the client relationship and be the client’s advocate within Payoneer.
  • Analytical problem solver, customer obsessed, team oriented
  • Excellent communication and presentation skills, both in person and over the phone in English.
  • Willingness to travel

Not a must but a great advantage:

  • MBA or equivalent degree
  • One of the following language skills will be a plus: Chinese, Korean, Bahasa, or Japanese.

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