Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

The Client Engineering team is located in Chennai, India and is a part of the broader Corporate Operations IT Team. The team is responsible for the active management of all laptop clients used at Zuora, making sure our the clients provide an experience to all of our employees enabling them to be productive in a secure and efficient way. We are looking for creative, engaging team members to build out solutions that are seamless to our employee community.

As an IT Client Engineer you have a deep knowledge of modern end user computing solutions and capabilities - including virtual and mobile technologies. The ideal candidate will help maintain and enhance existing services on MacOS and Windows machines along with AWS deployment capabilities. You will help with implementation of new technologies that secure our end user computing experience while maintaining our users productivity. You will also be empowered to own and deliver on these technologies.

This position is based in Chennai, India. The expectation is that you will be in the office a minimum of three days a week while occasionally getting together with your team for office visits, events, or offsites. Of course, you’re welcome to come into the office more often if you’re nearby. 

Our Tech Stack: MacOS, Windows, Kandji, Kaseya, Bomgar, Okta, AD, AWS, Google Workspace, Slack 

What you’ll do

• Implement and support moderately complex and modern end user computing solutions
• Promote end user technology standards for hardware, OS, core applications and peripherals
• Evaluate, implement, integrate and maintain end user technology applications used to manage laptops, virtual desktops, virtual applications and eventually mobile devices
• Enable, configure and maintain MacOS and Windows patching and software updates, keeping all machines on the latest versions of software at all times
• Serve as the highest level technical resources for technologies spanning the enterprise
• Lead complex troubleshooting efforts and root cause analysis when required
• Proatively automate, streamline and simplify engineering processes and routine tasks
• Create and update system documentation for technical and support teams
• Operate independently
• Participate in on-call rotations when required
• Leverage your excellent organization skills and attention to detail to deliver high quality projects on time

Your experience

• Bachelor’s degree and 5 years of experience or combination of education and/or experience
• Advanced experience in implementing, configuring, and supporting cutting edge technologies
• Advanced knowledge of MacOS and WindowOS, and deploying solutions on these operating systems to maintain client integrity 
• Advanced knowledge of client management solutions, especially Kandji for Macs and Kaseya for Windows
• Knowledge of AWS, including EC2 and S3 buckets

Nice to haves:

• Knowledge of MDM solutions, especially the Google MDM solution

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
• Medical insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.