Client Operations & IT Support

About Ivalua - Ivalua is developing a new generation of Procurement technology products. A “Magic Quadrant” leader, Ivalua’s solutions work in a complex global economy.  Our innovative Procure-to-Pay solutions include automating customized workflows to request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods and services, and improving supplier collaboration. All companies want the best and brightest. At Ivalua, we also want team members who have a global point of view and who bring customer-focused enthusiasm and ambition to the table. We are a company of doers, of problem solvers, of figure-it-outers. We have fun and we work hard. This is a truly global company with a diverse team of contributors and a set of core values that people can feel every day across all our offices.

About the Team :You will be part of the Support Team whose mission is to maintain customer applications, successfully deliver enhancements, updates and upgrades to customers, proactively monitor production environments and take actions to improve the overall user experience and the business value provided to our Customers. The Support Team operates with high quality standards and strong commitment to excellence and efficiency. Our team is very hands-on with a strong mindset of problem solving while also having the ability to think of the implementation holistically and provide solutions that solve the customer’s long-term challenges.Our team works hard, plays hard and enjoys all indoor and outdoor activities that the company organizes from time to time, so that you can focus, work collaboratively, and be at your creative best. Within the IT department, our Client Operations team is of international scope (EMEA, AMER, APAC) and is composed of experts that ensure the proper functioning of the applications provided by Ivalua in SaaS mode. It is the essential interface for the Implementation, Maintenance, R&D and Sales teams.

The team guarantees :

•  Compliance with the rules for putting customer applications into production, in accordance with our SLAs
•  The security of the platform in coordination with the Infrastructure, R&D, and InfoSec teams
• Reporting recurring bugs to R&D and monitoring the implementation of fixes
• The stability of the cloud platform
• The overall performance of the platform

The team participates in :

• The evolution and improvement of the application platform in close connection with R&D
• Defining the security rules with the InfoSec team
• Identification and resolution of performance issues on customer applications
•  Automation of the platform

What you will do with us : 

•  Guarantee the proper functioning of our clients' platforms
•  Participate in solving complex production incidents
• Implement changes and evolutions on the systems
• Participate in the enrichment of our documentary library
• Participate in the optimization of our production systems

Your profile : If you have the skills and qualities below, this position could be for you.In our PUNE office, the team is also responsible for installing and maintaining servers and workstations, hardware, software, and networks, under the supervision of the Global  IT Desktop Manager.Install, configure, test, maintain, and update workstations, as well as server hardware and software, phones, and printersDiagnose, troubleshoot, and resolve hardware, software, network, or other issuesProvide technical support on-site or via phone or emailConfigure computer networks and VPNMaintains applications and/or virus protection measuresAnalyzes network and system logs and identifies potential issues with computer systemsCreate proper documentation, diagrams, and other detailed instructions

Skills and Experience :

•  Bachelor’s Degree in Systems & Networks or Cybersecurity
•  At least a first significant experience as a System and Network Engineer in a production environment
• Strong knowledge of Systems, including Microsoft technologies, and Web
• Strong network knowledge, including HTTPS, SSL, and SFTP protocols
• Good knowledge of Powershell scripting would be a plus
• Good knowledge of REST API operating principles would be a plus
• Good understanding of application issues in order to effectively manage priorities
•  Good command of English, both written and verbal, given the international dimension of the team

Desired Qualities :

• Rigor, attention to detail, curiosity and autonomy
• Good communication skills and writing skills
• Motivation to evolve in a scaleup, international, dynamic and fast-growing environment.