The world’s leading audio branding agency, PHMG creates technology-fuelled, creative branding solutions to help businesses across the globe make the most of every audio touchpoint. Our global client base reaches across 54 countries – and we’re investing in ensuring that each of our 36,000 clients has an unrivalled customer experience.

Our Client Relationship Managers are responsible for the day-to-day management of 400-500 accounts, made up of long-standing clients and new clients sent their way by our expert sales teams. Through seamless coordination with our creatives, they deliver top-quality productions whilst proactively consulting on their clients’ ongoing marketing needs.

Salary: £35,000 basic, £55,000 OTE

Location: Old Trafford, Manchester

Hours: 1pm - 10pm Monday - Thursday, 1pm - 6pm Friday (4.5 days per week) 

Strategic objectives and responsibilities:

• At every touch-point, you’ll demonstrate your expert-level understanding of your clients’ needs, PHMG’s product portfolio and the wider industry to offer clients exceptional creative, technical and commercial support
• Working collaboratively across a matrix of teams to deliver productions and audio projects to exemplary standards, exceeding client expectations with the highest level of communication and project management
• You deliver industry-leading customer service to ensure satisfaction continuously improves
• You have a constant pipeline of potential new business opportunities. You’re never chasing at the last minute to hit target
• You’re always looking to identify commercial opportunities within your client base and foster long-term client relationships through a contact model that works for each client
• You know your numbers and how you can improve key metrics. You spot trends in data and are always planning ahead. You’re not surprised at the end of any month as you’ve been monitoring the health of your client base constantly
• You seek out guidance and support from your peers and across your network – your commitment to your personal development is obvious to everyone around you

What you’ll get in return:

• Competitive salary and rewards
• Career development and progression directly linked to your performance
• Free gym membership at PureGym
• All expenses paid company events in sought after venues
• Birthday time off to celebrate
• On-site barber and beautician
• Exciting social scene and lively atmosphere
• Creative, spacious offices with breakout areas and bar
• Fundraising initiatives for our registered charity – the PHMG Foundation
• Cycle to work scheme
• Smart pension scheme

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world’s leading audio branding agency – working with 36,000 clients in 39 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.

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