Client Success Director

📍 Old Trafford, Manchester | 💰 £35,000 base (£55,000 OTE) | 🕛 12pm - 9pm, early finish Fridays (6pm)

The Role:

In this pivotal role, you’ll manage the oversee the initiation phase of our North American clients, ensuring premium service to build and retain long-term business relationships. You will oversee a customer support database, collaborate with internal teams, and develop product expertise to drive retention. Your focus will be on creating a partnership-oriented dynamic with clients, while strategically aligning their needs with our company goals to ensure success and satisfaction.

What you’d be doing:

• Liaising with our North American clients daily via telephone and email 
• Provide a world-class Sales service to maximise any opportunities to retain existing business. 
• Implementing business strategy and service values to meet client retention targets. 
• Managing a customer support database on a day-to-day basis 
• Liaising with key internal departments to maintain strong communication channels. 
• Gaining a high level of knowledge of our products to maximize effectiveness in client retention 
• Correctly identifying issues in the Sales process through effective questioning 

About PHMG:PHMG is the world’s leading audio branding agency, creating impactful audio solutions for global clients like Adidas, Coca-Cola and Dermalogica. With over 37,000 clients across 50+ countries, we help brands make powerful connections through sound.

Perks & Benefits

• Free PureGym membership after three months
• Extra leave for your birthday and other key life events
• 23+ holidays, increasing with service + 2 volunteer days off annually
• Cycle to work scheme
• Enhanced parental leave
• Career growth opportunities
• Exclusive company events and perks (onsite barber, beautician, valet, free breakfast, and more)

Join us and shape the future of audio branding.

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