Mintel is a dynamic global business that has been leading and shaping the market intelligence industry since 1972. Nowadays, we use the latest research, analytics and predictive techniques, whilst ensuring the opportunities we uncover in consumer markets are defined by expert-led insights, with long-term growth potential. 

The responsibilities and what you’ll be doing

The Client Success Executive will be working in a dynamic team and responsible for providing the best in class support to our client base, both in English and French, in Europe, Middle East and Africa, and to collaborate with the wider Commercial team.

This role will require you to provide online support to Mintel users; deliver impactful training to maximise use  of the platform; respond quickly to inbound client queries and provide support to the wider Client Success team. Given the closeness you have to Mintel users you will liaise with sales, product development and marketing to provide client feedback.

About the team

At Mintel, our purpose is to help people and businesses grow. We are only successful when our clients are successful, receiving value from our service, and continuing to partner with us on a recurring basis.

Mintel has an industry-leading retention rate and the Client Success team supports our portfolio of customers in achieving their objectives for using market research. With over 1,200 subscription clients and a 15-year history of double-digit year-on-year revenue growth, it is more vital than ever for our Client Success team to be passionate, innovative and proactive about ensuring our clients continue to get value from our expert analysis and consumer data and the role it plays within our clients’ organisation.

You’ll be...

• Working with our Client Success Managers to support our users in EMEA with content requests
• Doing one-to-one online training sessions with our customers, both in English and French, to give quick introductions to their Mintel subscription and data available.
• Working with our clients to strengthen customer retention rates and pass along leads to subscription sales, inside sales and consulting where applicable.
• Monitoring our live chat to help our clients navigate the website in real time

This is the perfect role for anyone looking to step into Client Success, Sales or Sales support. We find that people who are a good fit for this role typically possess these characteristics and experience

• Humble: You are humble, yet confident.  You appreciate all of the success you and the team achieve is because of the team effort. You willingly admit when you need help, and you know how and when to utilize the resources and people around you. You are also willing to share your own knowledge for the benefit of the team.
• Communicator: You have professional verbal and written communication skills, and can adapt your communication style to suit each client and internal business partner.Data-driven: You have familiarity with understanding data and can draw some basic conclusions. You can conduct research on straightforward topics and be able to pile up interesting sources.
• Committed to Personal Growth: You are committed to continuous learning and growth, constantly pushing yourself outside of your comfort zone to develop your skillset.
• Proactive: You are willing to challenge processes and try to find alternative solutions to existing problems.Service-minded: You have the best interest of the client in mind and are willing to find the best solution in the shortest amount of time. 
• Languages: You are fluent in French, as well as English.