The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are transforming industries and empowering developers to build amazing apps that people use every day. We are the leading developer data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Cloud Manager (cloud.mongodb.com), Compass, and Atlas.

The Cloud Technical Account Management team provides vital access to our Cloud Engineering team for both internal and external stakeholders. By smoothing over issues for our edge-case customers, we allow the Engineering team to move quickly for the vast majority of them. By being a source of information for our Support and Sales teams, we can keep coders coding. And by being a source of technical knowledge for our customers, we can help ensure their success.Cloud Technical Account Managers are a key part of our elite Cloud Engineering organization that supports MongoDB customers worldwide, with teams in locations including New York and Dublin.

This role will be based in our Dublin office.If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

• Be a part of the company that’s reinventing the database, focused on innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with talented people around the globe
• Learn, contribute, and make an impact on the product and community

A Cloud Technical Account Manager plays a unique role in helping our customers succeed. The responsibilities are varied and evolve along with the product, including:

• Translate technical concepts into generalist’s terms for our customers
• Troubleshoot technical issues with our Cloud products
• Collaborate with MongoDB Product Management and development teams
• Play a key role in our internal business-critical process (eg, dunning, account deletion, etc.)
• Help find creative solutions to problems by overcoming gaps in the product
• Work closely with the Core Engineering team to alleviate common customer pain-points and improve our tools to optimize workflows
• Reach out to customers when we detect issues and work with them to correct them
• Be an expert on billing and account configuration

We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. You’ll need excellent communication skills, both written and verbal, and be knowledgeable about a wide range of web and internet technologies. You should also have:

• Patience, empathy, and a genuine desire to help others
• The ability to think on your feet and rapidly learn a wide variety of new technologies and skills
• A B.A. / B.S. or equivalent work experience; if you don’t have a Computer Science degree, but think you can do the job, apply anyway!
• Basic familiarity with Amazon Web Service or other cloud infrastructure platforms

You’ll get bonus points for foreign language skills, a MongoDB Certification, or previous support experience.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.