About Us:  

We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is located in Austin, TX, based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. We call our offices Centers of Energy, because they serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is proud to be an equal opportunity employer. We deeply care about our employees’ well-being, fostering an environment where every individual is valued and respected. We celebrate the diversity of our team, and are committed to fostering a culture of inclusivity. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do:

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation. 

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row!

As a Collections Manager, you collaborate with internal and external stakeholders to resolve billing and payment issues, ensuring efficient receivables management. You lead in process enhancement, documentation, and reporting to optimize company-wide resources. In this role, you empower individuals to drive efficiencies and improvements, supporting various teams in accounts receivable, collections, and payment application. You play a pivotal role in LogicMonitor's growth acceleration by streamlining processes and maximizing results. As a Collections Manager, you'll create, own, and drive goals, gaining invaluable experience working alongside a dynamic team. 

This position reports to the Senior Revenue Accounting Manager.

Here's a closer look at this key role:

• Manage a portfolio of customer accounts to achieve company DSO goals.
• Negotiate and establish payment arrangements with customers, while solving problems efficiently.
• Research and resolve account receivable issues, collaborating with both customers and internal teams.
• Provide training and ongoing support for the Shared Services team in collection outreach, payment application, and customer inquiries.
• Take ownership of month-end reporting on AR activities, including AR Aging with updated collections notes and proposed write-offs.
• Monitor internal and external communication channels to address inquiries promptly.
• Collaborate with Sales and Customer Success teams to escalate delinquent accounts appropriately and forecast churn related to non-payment.
• Partner with Sales and Deal Desk to assess creditworthiness of prospective customers.
• Analyze payment trends to assist in monthly cash and collections forecasting.
• Utilize customer payment portals (Ariba, Coupa, Bill.com) to ensure timely payments.

• Bachelor's degree in Finance, Accounting, or Business Administration
• 10+ years of relevant Finance and/or Collections experience
• Proficiency with finance operations applications such as Zuora, Zendesk, SFDC, Looker, or similar
• Strong customer service skills with an empathetic and collaborative approach
• Ability to work independently, handle time-sensitive requests, and take ownership in a fast-growing business environment
• Excellent communication skills, attention to detail, and commitment to continuous learning and innovation.

Benefits:

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 07/08/2024

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LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications. As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards.