About Nintex: 

At Nintex, we are transforming the way people work, everywhere.  

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build.

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. 

About the role:

We’re seeking a high-energy, curious, and results-oriented Accounts Receivable Collector to join our growing team. In this role, you’ll manage customer collections across our North American (AMER) sales region, working to resolve overdue accounts and ensure timely payments.

Your day-to-day will include contacting customers, investigating payment issues, resolving disputes, and maintaining accurate documentation. You’ll collaborate with internal teams—including Sales, Revenue Operations, Finance, and Accounting—to deliver a world-class customer experience and improve AR performance. This is a highly visible role with the opportunity to make a real impact across the organization.

Your contribution will be:  

• Debtor Outreach: Contact customers with overdue invoices via phone, email, and written correspondence.
• Investigate Issues: Understand root causes of late payments and work with partners to develop solutions.
• Support Reconciliation: Collaborate with the AR Coordinator team to ensure accurate payment application and resolve discrepancies.
• Reporting: Provide regular updates on the status of outstanding accounts and collection progress.
• Documentation: Maintain detailed documentation of all communications and actions taken on each account.
• Customer Service: Respond to partner inquiries, resolve billing issues, and build positive relationships.
• Compliance: Follow the AR Playbook and adhere to company policies and procedures related to collections.
• Cross-functional Collaboration: Work closely with Sales, Finance, and Revenue Operations to resolve issues and improve processes.

To be successful, we think you need:  

• 2+ years of experience in accounts receivable or commercial collections
• Strong verbal and written communication skills for customer interactions
• Analytical mindset to spot payment trends and investigate issues
• Problem-solving skills to handle billing discrepancies and disputes
• High attention to detail and organizational accuracy
• Proficiency in Microsoft Office, especially Excel; experience with NetSuite, Salesforce, or customer billing portals is a plus

What’s in it for you?

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

• Global Gratitude and Recharge Days
• Flexible, paid time off policy
• Employee wellness programs and counseling resources
• Meaningful peer recognition and awards
• Paid parental leave
• Invention/patenting assistance
• Community impact, paid volunteer time, and opportunities
• Intercultural learning and celebration
• Multiple tools through which to learn and grow, and an incredible global community 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf. 

Nintex participates in E-Verify for work authorization.  We are an Equal Employment Opportunity Organization.