About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

Collections function within Credit Risk and Collections team is responsible for the collection from hotel partners for various product offerings. It also provides analytical support on various data requirements and is also responsible for collections MIS and reporting activities. 

This team is expanding, and we are looking for Team Lead, Collections to be based out of Bangkok, Thailand.

The Opportunity:

The team lead for Collections is a key position that oversees the operations and performance of a team of collections specialists. The team lead is responsible for ensuring that the team meets the collection targets, as well as the quality and productivity standards. The team lead also works with multiple stakeholders on different projects to support the collections vertical and drive continuous improvement.

In this role, you’ll get to:

• Manage a team of collections specialists, including hiring, training, coaching, motivating, and evaluating performance.
• Drive collection specialist towards the target agreed.
• Ensure 100% response to partner emails within defined TATs either through automated channels or through agents.
• Monitor and analyze the team's performance metrics, such as volume, collections rate, and compliance.
• Drive discussions and projects with various stakeholders to achieve efficiency, visibility and targets.
• Provide feedback and guidance to the team members on how to improve their skills and performance.
• Resolve escalated issues and complaints from customers, clients, and internal partners.
• Participate in and lead various projects and initiatives to support the collections vertical and enhance the collection rate.
• Identify and implement best practices and process improvements to increase efficiency and effectiveness.

What you’ll Need to Succeed

• A minimum of 4 years of experience in Collections/ Account receivables related fields in supervisory role.
• Strong leadership and people management skills.
• Ability to conduct data analysis using excel, SQLs to drive improvement efficiencies. Knowledge of Tableau would be an added advantage.
• Good negotiation and stakeholder management skills 
• Excellent communication, negotiation, interpersonal, problem-solving and decision-making skills.
• Ability to analyze data and metrics to drive performance.
• Ability to self-learn and understand systems.
• Ability to work independently in a fast-paced and dynamic environment.

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Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.