Location: Old Trafford, ManchesterSalary: £36,500 base (£58,000 OTE)Hours: Monday - Friday 8.45am - 5.15pm 

As a Commercial Client Manager, you’ll manage a portfolio of around 175 clients in the UK market, ensuring long-term satisfaction, retention and revenue growth. You’ll be responsible for uncovering and closing additional revenue across your base, from upgrades to new product sales, while delivering outstanding service and building strong client relationships.

Beyond your own portfolio, you’ll also act as a point of escalation for commercial conversations and sensitive client matters across the wider team, supporting Account Managers in closing complex sales and navigating challenges. You’ll coach peers to improve their commercial awareness, contribute to team performance, and help embed a culture of growth and accountability across the UK Client Services function.

Strategic objectives & responsibilities: 

• Manage a base of clients, ensuring strong relationships, consistent engagement and client satisfaction
• Identify and convert upsell and cross-sell opportunities to drive additional revenue within your accounts
• Act a senior point of escalation for complex client needs, providing swift and strategic support
• Coach Account Managers to improve commercial performance and navigate challenging sales situations
• Promote a revenue-focussed mindset across the team by sharing insights, strategies and success stories
• Use client data and trends to inform retention and growth strategies within your portfolio
• Collaborate with internal teams to ensure smooth delivery and a unified client experience
• Contribute to a high-performing team culture built on accountability, support and continuous improvement
• Support the closing of additional revenue across the department, working with the Account Managers to secure opportunities beyond your own portfolio

Experience & skills required: 

• Proven experience in Account Management, Sales, or Client Success, ideally within a B2B environment
• Demonstrable ability to grow accounts, hit targets, and manage escalations with professionalism and precision
• Strong commercial mindset, you think strategically and act decisively to uncover and convert revenue opportunities
• Experience coaching or mentoring peers and influencing wider team outcomes
• Excellent communication, relationship-building, and problem-solving skills
• Confident in leading on additional revenue sales conversations and negotiations including handling objections and overcoming resistance
• Resilient, driven and results-orientated, with a passion for meeting targets and driving business growth
• Collaborative team player who thrives in a fast-moving sales environment, balancing client needs with commercial priorities

What you will get in return:

• Free PureGym membership after 3-months served
• Cycle to work scheme
• 23 days annual leave plus bank holidays, increasing with length of service
• Additional half day off for birthday
• Enhanced maternity, paternity and adoption leave
• Two volunteer days per year for a charity of your choice
• Smart pension scheme
• Life insurance and critical illness cover
• All expenses paid company events in sought after venues
• Free fruit & breakfast
• Company sports teams
• On-site barber and beautician
• Car valet service
• Career development directly linked to your performance
• Fundraising initiatives for our registered charity – the PHMG Foundation
• Dedicated Employee Assistance Programme

About PHMG:

At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission.

This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.

Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.

For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.

Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good?

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