The Role

As the UK & Ireland Commercial Director for On-Demand Grocery, you will be responsible for driving sustainable, profitable revenue growth in Deliveroo’s fastest growing business segment. Together with a team of 4 Client Partners and 8-10 Account Managers, you will define and lead the implementation of our strategy to maintain Deliveroo’s leadership position in on-demand grocery in collaboration with the UK’s best-known Grocery retailers.

Beyond your own portfolio, you will also be a key member of both the Commercial Leadership Team and UK & Ireland Leadership team.  Within the Commercial Leadership Team, you will contribute to defining and embedding our wider commercial strategy and frameworks to ensure we have a market-leading proposition to all our partners across Restaurant and Retailers and have the capabilities to deliver it.  As part of the UK & Ireland Leadership team you will work alongside other functional leaders to build a high-performing, inclusive and engaged organisation for all. 

What you’ll be responsible for

1. Define and implement our future growth strategy to win in On-Demand Grocery

• • Define the “where to play” and “how to win” strategic choices across shopper segments, missions and your Grocery partner portfolio to unlock sustainable, profitable revenue growth using available partner and shopper insight, competitor dynamics and industry trends
  • Identify future elements of our partner value proposition and the required capabilities to deliver them in collaboration with the Commercial Leadership and Global Grocery teams and lead deployment of these enhancements across your portfolio
  • Set annual plans including resource allocation, financial budget and individual target setting for the partners in your portfolio
  • Ensure detailed implementation plans developed within cross-functional team with strong follow-up on execution through robust tracking and issue resolution

2. Establish multi-functional end-to-end relationships with our partners to be the preferred delivery provider

3. Manage the P&L to realise or exceed our annual financial objectives

4. Build, coach and lead an exceptional commercial team that is engaged, inclusive and high-performing

• Create a compelling vision with a strong sense of unity and desire to win together
• Recruit and coach team members that are commercially astute with high  partner and customer centricity
• Co-develop with the Commercial Leadership Team a targeted learning and development approach that unlock future business and personal potential for the team
• Foster collaboration throughout the organisation, understanding the benefit and importance of strong central / local collaboration. Collaborate closely with the global restaurant organisation on the partners with international footprint

Key Leadership Competencies

• Problem solving and strategic thinking: ability to identify commercial opportunities and issues in complex, ambiguous situations and translate through to a clear commercial choices that resolves trade-offs between competing business and financial priorities
• Thought-leadership:  utilises data and insight from across the market to shape a clear vision for the future that is recognised both internally and externally as industry leading
• Commercial approach:  role-models best practice approaches to selling, negotiating, account planning and that sets the bar for the wider National Accounts team
• Delivery: sets clear performance management framework and routines to ensure objectives are met, with escalation routes in place to resolve off-track issues
• Communication & Influence: structured communication skills with a clear aptitude to listen and respond to partner needs, and adapt to and engage different audiences. Is a trusted advisor to senior stakeholders and teams around the business and with senior external stakeholders
• Team Development: Empowers managers below them to run a mature, high-performing team. Proactively engages in the development, growth, and retention of people across both their team and wider function
• Change Management: Role-models a growth mindset that embraces change and deploys best-practice approaches to win hearts and minds and that ultimately embeds change into the organisation   
• Community-Building: a team player who readily collaborates cross-functionally and will sponsor or lead UK&I initiatives that drive an engaged, diverse, high-performing organisation

Why Deliveroo?

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

We give people the opportunity to buy what they want, as they want it, when and where they want it.

Workplace and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.