The Commercial Intern (6 month contract) will provide crucial support to the Account Management team at Deliveroo. Their main responsibilities will revolve around assisting with day-to-day tasks related to managing restaurant partners and enhancing customer relationships, including reviewing restaurant operations, preparing and pitching growth strategies to restaurant, and enhancing their visibility and presence on Deliveroo's platform.. This role aims to improve internal efficiency and contribute to the overall success of the Account Management function, while providing exceptional opportunities to grow your communication skills, pitching skills, client and relationship management skills, and portfolio management and data analysis skills. Main Responsibilities:

• Collaborate closely with Account Managers to ensure smooth and ongoing support for restaurant partners
• Participate in client meetings and presentations to gain exposure to client relationship management
• Help maintain and update data in the company CRM system
• Support in updating restaurant information, including images, item descriptions, menu details, operating hours
• Assist in addressing any issues or queries from clients, including those related to tablet, invoicing, operations and growth
• Support the commercial team on ad-hoc requests, with a focus on improving productivity, data enrichment and contribute to enhancing the customer experience
• Communicate effectively with internal and external stakeholders to ensure smooth coordination and delivery of commercials initiatives
• Assist in processing and analyzing data sets reflecting important client operational, growth and performance metrics
• Support in the execution of growth plans for strategic accounts, outlining objectives, goals, and actions to drive client success.
• Identify opportunities for upselling or cross-selling additional products or services to existing clients.

Requirements:

• Strong communication skills
• Fluency in English. Arabic is a plus
• Detail-oriented
• Strong analytical skills
• Some experience in cold calling and client communication

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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