The Communication Specialist will elevate the company global communications output quality to positively impact perception, credibility, and brand positioning, externally and internally, while aligning with Critical Mass Marketing and Brand strategy and goals. 

He/she achieves this by producing content for and handling external digital channels and internal communications; keeping employees informed on company initiatives and updates, providing outstanding customer service to internal stakeholders, providing strategic recommendations, managing content dissemination, monitoring results, and proposing improvements.

You will:

• Manage social media Calendar and post content regularly based on CM marketing goals
• Monitor and manage conversations and direct messages
• Monitor metrics and propose optimization based on data
• Create content for blog articles, social media post captions, copy for ads, website, internal communications, press releases, video scripts and other marketing materials.
• Coordinate and produce internal email communications and Teams announcements, including preparation of word templates and messaging recommendations
• Provide support on physical events, webinars, seminars, and live events.
• Handle various content creation and production activities, including interviews, taking photos, basic filming, basic video editing.
• Manage regular communication with CM Global Marketing to align on content and overall communication strategy.
• Provide support and guidance to other departments producing content and crafting messages for internal comms
• Ensure CM monthly marketing goals and number of posts goals are met.

You have:

• 3+ years of experience in communications; strong experience in corporate communications including designing communication campaigns for technology and/or digital agencies is preferred.
• Excellent writing, editing, and proofreading skills with a diligent eye language, flow, and grammar, in English and Spanish.
• Wide experience in content creation for social media and internal corporate platforms
• Deep understanding about Technology Industry, MarketingAgencies,and Social media trends
• Passion about technology and its ramifications and trends.
• Writing professionally in various styles for diverse audiences and adapt voice to each project.
• Technical expertise and willingness to learn topics on social media content and managing the intranet.
• Outstanding interpersonal and communication skills; ability to manage and influence different stakeholders such as senior management, discipline departments, admin team and vendors.
• Strong public speaking skills
• Excellent ownership skills and high level of drive and initiative.
• Understanding and appreciation for the relationship between textual and visual elements
• Understanding of the nuances of social media writing, including the proper use of hashtags, emojis, acronyms and mentions.
• Strong understanding of corporate communications and PR.
• Understanding of productivity and remote collaboration tools: MS Office, Word, Excel, Outlook, Zoom, Acrobat, Drive, Box, P.
• Comfortable on the iOS environment.

What We Offer:

• Maternity and parental leave extra days
• Competitive benefits packages
• Vacation, compassionate leave, sick days, and flex days
• Access to online services for families and new parents
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts
• And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

The ask stems from our want to:

Strengthen opportunity for continuous learningImprove collaboration and team relationships.Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx