Community Manager - Sports Operations

Smarkets

Full Time

Indiana, United States

11 months ago

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Who are we?

Smarkets revolutionized peer-to-peer trading on sporting and political events. We’ve built a platform in the UK that operates like a stock exchange yet is easy to use and has handled over $25 billion worth of trades since 2010.

Now, we have set our sights on leveraging our fully integrated technology advantage and consumer-centric approach to scale the world’s best sportsbook – called SBK – in the US. SBK was founded to fix betting – a broken industry full of deceptive practices, lousy technology and expensive transaction fees.

Our SBK sports betting app offers consumers the best betting odds (thus maximizing their profits) and a top-notch user experience. Our in-house fintech roots and obsessive consumer-focused culture allow us to differentiate in a crowded marketplace meaningfully.

Role expectations and responsibilities

We are looking for a passionate Sports Operations Specialist who loves sports and wants to immerse themselves in the operational side of sports and sports betting while actively growing and engaging our community of users. Your focus will be on staying up-to-date with the latest developments, trends, and news in the sports world, particularly in the realm of sports betting, and applying this knowledge to ensure smooth operations and an exceptional user experience.

The position of Community Manager - Sports Operations is key to our success in the US. You will report directly to our Head of International Markets and sit at the center of several exciting growth initiatives (think “startup within a startup”). Being open-minded, gregarious, having an eye for detail, and the ability to root and articulate your opinions from data will allow you to excel at Smarkets.

An excellent cultural and team fit is essential to us, so you can expect this to feature in our interview process heavily. We make these conversations a two-way street; you will have conversations with various colleagues you’d collaborate with across the business. We spend most of our time at work, so getting work relationships right is crucial!

Responsibilities:

Stay informed about various sports, events, and sports betting trends to support operational decision-making
Monitoring of local sports site performance in real-time
Monitor and analyze sports betting data and metrics to identify opportunities for improvement and operational enhancements
Assist in planning and executing sports-related events, promotions, and campaigns to drive user engagement and activity
Act as a key point of contact for sports- and product-related inquiries and issues, providing timely and accurate information to both internal teams and users
Work closely with the product development team to provide insights and feedback on features and functionality of the app
Business development activities to increase the consumer base
Commercial development and partnership negotiations
Key strategic initiatives with senior management
Bolster SBK’s presence on social media with a focus on community building
Identify and engage with social media content that aligns with SBK’s social media goals
Build out and manage short and long-term content strategies for ongoing channel management and growth
Organize, plan and deliver promos, contests and giveaways across all social channels together with the broader marketing team
Refine appropriate brand voice across platforms
Support the day-to-day execution and optimisation of various community-building campaigns:

Paid media (paid social, programmatic)
ASO
SEO

Role Requirements:

Operations experience or proven efficiency and effectiveness in an operation (day to day role)
Hunger to transform an industry and improve the lives of consumers
Passion for sports and a strong understanding of various sports, leagues, and sports betting concepts
Resourceful and scrapping with an eagerness to learn more
Demonstrate outstanding interpersonal and communication skills
Experience building and leading communities
Comfortable managing concurrent projects in an ever-evolving, fast paced landscape
Ability to function as a self-start with emphasis on getting things done with focus on efficiency
Experience working with social media platforms and streaming platforms (Instagram, Facebook, Twitter, Youtube, TikTok, Twitch)
Quality focus and attention to detail
Flexibility to work weekends and during key sporting events (offset with a lighter schedule or comp days outside of these periods

Benefits and Values

We offer a competitive salary package and benefits, along with a dynamic and collaborative work environment. Our values are at the heart of everything that we do which include; push to win, make others better, give a shit, be a pro and bring the energy. We believe these are the fundamentals to ensure we are delivering what’s expected of us in the best way possible for ourselves and for those around us. Your work with us will make an impact and your voice will be heard. We are a diverse team with a strong work ethic and plenty of hunger to win. We have designed our benefits offering around Health, Wealth, Lifestyle and Development. These include: