Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. 

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: Community Manager (12 month FTC)

Location: Durban, South Africa

About the role: 

The Community Manager plays a pivotal role in building and nurturing brand communities across Facebook, Instagram, Twitter, and TikTok. As the voice of our client's consumers, you'll create engaging content, monitor conversations, and manage social initiatives for key divisions: Baking, Beverages, Culinary, Groceries, and Pets. Working within an 18-person team, you'll help transform digital interactions into meaningful brand relationships.

What you will be doing: 

• Develop and implement strategies to build, grow, and manage thriving online communities
• Create and schedule engaging, on-brand content across multiple social platforms 
• Monitor social conversations and respond promptly to user queries and comments 
• Track and analyse community engagement metrics to inform content strategy 
• Champion creativity and exceptional customer experiences in all interactions 
• Review content from creators to ensure consistent processes and brand alignment 
• Serve as a brand guardian, ensuring all communications adhere to client guidelines 
• Adapt and utilise the brand's voice while engaging with community members 
• Collaborate with the Social Media Manager and Brand Teams to provide insights for monthly reporting

What you need to be great in this role: 

• 3+ years of experience in social media community management 
• Demonstrated passion for creating on-brand, on-brief social communications 
• Strong planning skills and ability to lead creative community initiatives 
• Practical expertise in managing multiple social media platforms and their unique features 
• Experience with social media analytics tools for data-driven decision making 
• Excellent organisational skills with the ability to prioritise workloads effectively 
• Strong understanding of how to integrate with client teams while maintaining agency standards 
• Bachelor’s degree in marketing, Communications, or related field (preferred) 
• Experience working with consumer brands (advantageous)

Req ID: 14310

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Our values shape everything we do: 

Be Ambitious to succeed   

Be Imaginative to push the boundaries of what’s possible   

Be Inspirational to do groundbreaking work   

Be always learning and listening to understand   

Be Results-focused to exceed expectations   

Be actively pro-inclusive and anti-racist across our community, clients and creations    

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.   

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.