Global Savings Group (GSG) is Europe’s leading shopping rewards and recommendation company.

Our mission is to create rewarding moments for consumers and empower them to make the best shopping decisions in a smart, fair, and enjoyable way. To achieve that, we run market-leading platforms that provide our users with the best savings, cashback, deals, shopping inspiration, and trustworthy reviews from real users.

We have over 60 nationalities represented among 1000+ talented colleagues spanning 10 countries, welcoming very diverse backgrounds which range from tech enthusiasts to online marketers, key account managers, or editors.

With us, you will be able to work on projects with an international footprint, leaving your mark in the industry and becoming a true driver of change.

 

About this role : 

About Hotukdeals and the Global Savings Group:

Hotukdeals is the UK’s leading deal platform and the best place for real consumers to share deals, vouchers, experiences, and shopping advice.

We are looking for a a passionate Community Support Specialist who is excited about actively supporting the biggest shopping community in the UK.,

The ideal candidate is cool-headed, empathetic, and pragmatic; able to demonstrate ability to solve tricky or sensitive situations; and fully understands the subjective nature of online community management. If you enjoy working with colleagues, but aren’t afraid of self-management and working independently, we would love to hear from you.

Responsibilities:

• Providing support to the hotukdeals community
• Dealing with questions and queries in a friendly, balanced way
• Working remotely, you'll be able to operate from your own home
• Ensuring our content meets the highest standards

Conditions and working times:

• Home-based within the UK
• Available to work 40 hours per week
• 5-day week including weekends (two days off every week)
• Afternoon/evening shift 

Your Profile:

• You have great attention to detail
• You are focused, friendly, and can remain calm in stressful situations
• You pride yourself on your problem-solving capabilities
• You work well as part of a team
• You have great time management skills and can demonstrate your ability to prioritise
• You are passionate about deals 
• You are fluent in English
• Bonus: You have experience moderating a forum or online community, coupled with a customer service background

Our Benefits:

• A culture that cherishes your individual and professional development
• An open-minded team that embraces new ideas, perspectives, and methodologies
• Possibility of working from abroad for up to 6 weeks
• Cloud-based company
• 32 days of paid vacation + your birthday off
• Global and Local get-togethers
• Possibility of taking a sabbatical after 2 years in the company
• Access to training and self-development learning platforms with up to 2.5 hours a week of your working hours

 

Are you up for it?

We’re looking forward to receiving your CV in English. 

At Global Savings Group, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged. 

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