Lonely Planet, a leading travel media company, is seeking an Content Operations Associate with a passion for travel and at least 2 years experience in project management. This role presents an exciting opportunity to support the Lonely Planet Digital Content organization. 

The ideal candidate will be an incredibly strong self-starter who loves to identify and solve problems. They will be able to balance multiple projects at once and be able to establish priorities across the digital team. Candidates should also have strong editorial judgment and facility with working in a fast-paced environment.

What You'll Do:

• Onboarding writers and other contributors in either Workday or RedGig or any other procurement partner chosen by Red Ventures; Creating Purchase Orders and ensuring contracts and other business-critical documentation has been executed
• Coordinate with the destination editor team on guidebook commissioning schedules, ensuring alignment between digital and print content planning in shared project management tools
• Oversee end-to-end writing test administration for potential contributors - maintaining test materials for various content types, coordinating review with editors, communicating results to candidates, and maintaining a database of test submissions and outcomes for future commissioning decisions
• Screen and triage all incoming contributor inquiries and unsolicited pitches through established channels (email, submission forms) - evaluate against current content needs, maintain organized records of submissions, provide timely standard responses, and escalate promising candidates to editorial leadership for review
• Update and maintain the Lonely Planet contributor database on a weekly basis (or more or less frequently as workflows dictate), including both print and digital contributors
• Liaise with editorial leadership on contract tracking and execution
• Work closely with Senior Content leaders to set and manage digital written content budgets and Copy Editing freelance budget, on a monthly and quarterly basis
• Track Lonely Planet’s digital written content budget and report monthly on spending trends and highlight potential overspending etc. via Google sheets prior to exporting to Asana and running Asana exports at month's end, as well as tracking and logging current POs.
• Manage the Google Content Calendar spreadsheet export to the Digital Content Asana board, tracking assignments, contacting editors with queries about scheduling as directed by the senior content team.
• Report daily published articles in the digital content report document and to the broader team on Slack.
• Manage both Asana and Helios workflows; troubleshoot as required
• Oversee resolution of Zendesk requests and track corrections to ensure they’re implemented across products.

What We're Looking For:

• 3+ years experience working in a fast-paced online environment
• Strong, self-starter with excellent time management, organization and problem-solving skills
• Excellent collaboration skills and ability to work seamlessly with broad, cross-functional teams
• Compassionate commitment to creating and maintaining relationships Lonely Planet’s  stable of US-based contributors by responding to all concerns and queries in a timely manner
• Proficiency with Asana, CMS systems, Looker and GSuite (including Docs and Sheets) and ability and willingness to learn new systems to become proficient quicky
• Passionate about travel a plus

Compensation

• New York City Compensation Range: $50,000-60,000 *Note actual compensation is based on geographic location, qualifications, and experience. 

Perks and Benefits:

• Unparalleled Experience: 
• 1:1 Coaching and Stretch Assignments early in your career
•  Robust L & D Offerings
• Global Peer Network for more seasoned talent
• World Class Mental Wellness: 
• Access to Free Therapy Sessions and Emotional or Work-Life Counseling Sessions for all US Employees and Family Members
• Free Calm Subscription
• Family Support, Planning, and Fertility: 
• Support for every unique path to parenthood including fertility, egg freezing, adoption, surrogacy, parental bonding, and more. 
• Medical, Dental, Vision, Health Insurance Coverage 
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• 401k with Match
• Employee Assistance Program
• Hybrid Schedule + Generous Paid Time Off (PTO):
• On-site Collaboration and Work From Home (WFH) Days 
• Holiday Pay
• Winter Week: Company Recognized Holiday between Christmas and New Years 
• On-Site Perks: 
• Full Gym and Yoga Studio
• Free Fitness Classes
• Tennis Courts
• Pickleball Courts
• Indoor Basketball Court
• On-site Chefs and Baristas ($1 Lattes!) 
• Frequent Community Events and Celebrity Guest Speakers 
• Inclusive Benefits: Perfect Score in 2024  from the Human Rights Campaign (HRC) for outstanding efforts in promoting LGBTQ+ equality within the workplace. 

Who We Are:

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology – including Bankrate, Lonely Planet, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey – from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: Our Belief Statements. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. 

If you are based in California, we encourage you to read this important information for California residents linked here.

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