Jump Trading Group is committed to world class research. We empower exceptional talents in Mathematics, Physics, and Computer Science to seek scientific boundaries, push through them, and apply cutting edge research to global financial markets. Our culture is unique. Constant innovation requires fearlessness, creativity, intellectual honesty, and a relentless competitive streak. We believe in winning together and unlocking unique individual talent by incenting collaboration and mutual respect. At Jump, research outcomes drive more than superior risk adjusted returns. We design, develop, and deploy technologies that change our world, fund start-ups across industries, and partner with leading global research organizations and universities to solve problems.

As part of Jump’s helpdesk, you will work directly with our end users to provide technical support. You will be tasked with maintaining and monitoring our desktop and laptop fleet, striving for uptime, efficiency and predictability. We strive for excellent customer service and high customer satisfaction by having a can-do attitude. We want your help to ensure proper response times are met and issues are being resolved. 

This is a 6-month contract-to-hire position expected to be onsite Monday-Friday.

What You’ll Do: 

• Respond to telephone calls, email, and in-person requests for technical support. 
• Document, track and monitor the problem to ensure a timely resolution. 
• Maintain and support desktop PCs, hardware, software and operating systems. 
• Assist with all the shipping/receiving functions required for the Technology Dept. 
• Maintain and organize adequate supplies of IT consumables at all critical facilities. 
• Identify technical problems and conduct research to resolve these issues. 
• Other duties as assigned or needed.  

Skills You’ll Need: 

• Passion for technology.
• 2+ years experience within an IT helpdesk environment.
• Self-motivated and takes initiative. Strong work ethic. 
• Well-organized with a keen eye for attention to detail. 
• Ability to lift 50lbs. 
• Excellent written and spoken English communication skills. 
• Strong customer service skills. 
• Prior experience with Windows 11, MacOS and Microsoft Office applications. 
• Experience supporting users in virtual desktop environments is a plus. 
• Strong IT troubleshooting techniques. 
• Experience in building computer workstations. 
• Knowledge in the mobile phone arena (Android, IOS). 
• Ability to work onsite at the New York office Monday thru Friday.
• Flexible schedule, with the ability to work some nights and weekends as required. 
• Predictable and reliable availability.