About Agoda 

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel 

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Cooperative internship period: January - April 2024

Get to know our team: 

The Network Operations Center is known as NOC in Agoda, and we’re the caretakers of all technology products within the company. From applications to infrastructure, our duty is to guarantee the experience of Agoda’s customers and partners is always optimal and trouble-free. Our department never sleeps, working 24/7 to keep Agoda products functional and usable. The NOC team is an invaluable support to the company, ensuring travelers are allowed the full Agoda experience. Beyond maximizing customer experience uptime, we initiate ideas and experiments that mature NOC to the next level and result in state-of-the-art operation and incident management tools. Our team grows stronger every day through talent development and rewarding opportunities.  

The opportunity:

We’re looking for an NOC Engineer Intern; This position offers high visibility with senior management and with other departments within the company. This position is based in Bangkok, Thailand. In addition to the requirements below, successful candidates and team members will share a passion for a high-quality platform and methodical problem-solving skills. To be successful in this role, you must be passionate about thinking critically, testing, learning from mistakes, and adapting quickly. 

In this role, you'll get to: 

• Ensure that the services and platform are being re-actively & proactively monitored 
• Escalate and coordinate any incidents in a timely manner or potential incidents to ensure the quickest service restoration time 
• Analyze/Report potential trends to drive down repeated incidents 
• Communicate clearly and concisely to the business/management the details of the incident, its impact to the business, and the steps to ensure timely resolution and prevention

What you'll need to succeed:

• Currently studying for a Bachelor’s degree in IT or any related fields
• Strong skills in presenting and analyzing data and creating actionable reports 
• Ability to learn and multi-task in a fast-paced environment 
• Excellent collaboration and communication skills in English; Must be able to clearly describe and discuss problems
• Demonstrated problem-solving abilities with a creative and analytical mindset

It's great if you have:

• Experience with monitoring/alert tools or platforms

#students #cooperativeintern 

Equal Opportunity Employer 

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.