If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

💪 Our career development philosophy. 

🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

YOUR MISSION

As a Sr. Supply Operations professional, your leadership and expertise will be pivotal in elevating operational excellence and ensuring Glovo consistently delivers on its customer promise through enhanced fleet performance, robust cost-efficiency, and superior service quality. You will serve as a primary strategic partner for our external and internal fleets, taking a lead role in cultivating strong relationships and driving transformative operational improvements.

You will be instrumental in guiding fleets to optimize their operations, drive performance, and scale effectively, all in direct alignment with Glovo’s overarching strategic goals. Empowered to make advanced data-driven decisions, you will proactively identify and lead opportunities to innovate and streamline our logistics operations, anticipating and meeting growing demands. Your contributions will directly and significantly impact the quality and efficiency of our delivery network, achieved through strategic collaboration, deep data-driven insights, and sophisticated performance management. You will actively collaborate with fleets to identify critical areas for improvement, implement best practices, and drive results that are essential for their sustained growth and success. From day one, you will assume significant ownership of these crucial partnerships, ensuring both Glovo and our delivery partners thrive and adapt within a dynamic logistics environment.

THE JOURNEY

• Lead the ownership and strategic oversight of operational metrics for cities, ensuring robust alignment with Glovo’s objectives and high-performance standards.
• Define, establish, and rigorously monitor ambitious monthly/quarterly goals for both cities, driving continuous and significant performance improvement.
• Serve as the main strategic point of contact for fleets, ensuring seamless communication and high-impact collaboration to optimize performance.
• Build and nurture strong, enduring relationships with fleets, proactively guiding their growth, operational enhancements, and profitability increases.
• Provide expert support to fleets in refining their operational processes, with a focus on maximizing efficiency, strategic cost reduction, and robust scalability.
• Continuously monitor and analyze key operational metrics, ensuring external logistics partners consistently align with Glovo's strategic goals and performance standards.
• Conduct in-depth tracking and analysis of operational performance, proactively identifying areas for transformative improvement and proposing actionable, data-backed solutions to any issues that may hinder your cities or fleets from achieving their goals.
• Collaborate cross-functionally with internal teams to proactively address and swiftly resolve complex operational challenges.
• Define, meticulously implement, and rigorously monitor advanced procedures in collaboration with local teams to significantly enhance the performance of individual cities or fleets.
• Regularly and critically assess the impact of new strategic initiatives or process changes on performance, working in close partnership with both internal and external fleets.
• Provide expert support and leadership for new fleet operations and advanced logistics strategies, including the strategic onboarding of external 3PL partners.
• Lead by example, consistently making sophisticated data-driven decisions and upholding an exceptionally high standard of operational excellence for the entire team.
• Actively collaborate with colleagues, fostering a culture of continuous learning and mutual support that encourages significant professional growth, development, and impactful contributions.

WHAT YOU WILL BRING TO THE RIDE:

• 2+ years of progressive experience in operations, logistics, or supply chain management, with a proven track record of driving transformations.
• Academic degree related to science, data or business management. Engineers and Data Analysts are strongly valued.
• Exceptional interpersonal and communication skills, with a demonstrated ability to build, nurture, and influence strong relationships with external partners and cross-functional teams.
• A highly proactive and strategic mindset, with a deep focus on complex problem-solving, continuous improvement, and leading impactful initiatives.
• A profound passion for logistics, complex operations, and advanced performance optimization.
• Expert-level knowledge of Excel/Google Sheets and advanced data analysis tools, with the ability to interpret complex data, identify trends, and generate actionable insights.
• Ability to effectively communicate in both Spanish and English, with strong presentation skills.
• An empathetic, highly collaborative, and inclusive team player with a strong intellectual curiosity for continuous learning and a commitment to fostering the growth of others.
• Demonstrated experience in last-mile logistics or fleet management is highly valued.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!