Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. 

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. 

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

We’re hiring a Corporate Finance Lead to play a critical role in shaping our financial direction across a variety of initiatives including annual planning, forecasting, budgeting and analytical decision-making support. This is a high-impact, hands-on role where you’ll set best practices, drive automation, and support strategic decision-making in a fast-paced environment.

The ideal candidate has strong analytical skills paired with excellent operational execution, and a track record of success in startup environments.

• Support our company’s annual/quarterly planning, quarterly board reporting, and monthly financial performance review processes.
• Work closely with Finance, Accounting, Finance Systems, and other cross-functional partners across the company to develop annual operating budgets and hiring plans.
• Be able to clearly communicate financial performance to the senior leadership team and cross functional partners.
• Provide ongoing financial reporting to and perform ad hoc analyses for business partners and help them connect resourcing to business outcomes.
• Drive constant improvement on financial models and procedures to accurately forecast and plan key financial and operational metrics.
• Lead the month end review of financials, quarterly forecasting process and annual planning cycle.
• Co-lead and maintain the multi-year guidance model.
• Partner with Accounting to uphold the integrity and enhance the utility of our financial statements.

• 7+ years of progressive FP&A or strategic finance experience in high-growth or dynamic environments; investment banking experience a plus.
• Strong financial modeling, analytical, and problem-solving skills with the ability to independently see issues through to resolution.
• Must have strong technical expertise with Balance Sheet and Cash Flow Statements. Strong technical accounting knowledge is a plus.
• Must have run annual planning processes end-to-end in the past.
• Experience building complex compensation models (e.g., equity forecasting) a plus.
• Exemplary interpersonal skills to clearly articulate financial data into actionable insights to various non-finance stakeholders and senior leadership.
• Proven track record of managing multiple work streams and consistently meeting deadlines.
• Best-in-class attention to detail and unwavering commitment to accuracy.
• Experience using forecasting platforms (e.g. Pigment) for planning and budgeting.
• Experience building and scaling a private company to high growth late-stage private or publicly-traded company is a plus.
• Strong enthusiasm about technology and artificial intelligence.

We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.

The base salary range for candidates within the San Francisco Bay Area is $153,000-$192,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  

#LI-Hybrid

Policies 

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.