Role: CRM Account Director 

Location:London, England, United Kingdom (Required on-site with client 1-2 days per week)

ROLE MISSION

Working in partnership with our client, the CRM Account Director will lead the team to create powerful and impactful CRM content. The role delivers an exceptional level of strategic thinking, client service and creative thinking, as well as having an active role in new business opportunities to lead growth. The role also leads projects from concept to completion, providing the direction and control required to do this. The Account Director develops and builds strong relationships with clients at a senior level, becoming a trusted and valued advisor.

ABOUT THE TEAM YOU WILL BE JOINING

Reporting to the Business Director, the Account Director:

WHAT YOU WILL BE DOING IN YOUR ROLE

• Work in collaboration with and be responsible for Brand Guardianship on their projects to ensure that the client experience is as positive as possible. 
• Take overall financial control of accounts, including profitability, accuracy of forecasting, late payment, as well as fee negotiation, providing regular and timely reports to the Business Director.
• Planning digital projects from the initial stages through to final delivery.
• Managing projects from beginning to end with clear communication on a regular basis on milestones, targets, goals and deadlines.
• Own the execution of projects, run rates and client satisfaction through catchups with job owners and the weekly account/project management WIP.
• Reviewing project resources and providing an analysis on whether they meet the demands of the project.
• Accountable for the delivery of growth targets for the account.
• Ensuring key Service Level Agreements are met by all parties involved.
• Understanding of email delivery process from creative brief through to data brief, build and broadcast.
• Experience working with Salesforce Marketing Cloud.
• Understanding of Direct Mail delivery process including design/artwork requirements for print and print proofing.
• Overseeing the project’s financial budget, notifying stakeholders of key cost implications, changes to budget, spending and cost changes. 
• Negotiate to create win-win compromises with your client on behalf of your team members where needed.
• Identify new business opportunities through relationships, introducing Oliver & TBG capabilities where appropriate.

WHAT SKILLS WILL HELP YOU BE SUCCESSFUL 

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
• Excellent account leadership skills with a developed financial and commercial acumen, creative judgment, strategic thinking, talent management and business growth
• Exceptional project management skills to be the product owner working with the clients 
• A proven track record of commercial growth across new and existing business
• First-rate communications skills, with the ability to be articulate in person and in writing and strong presentation skills with an innate rapport build
• The ability to manage and develop junior team members.
• A clear understanding of all IIG group products and how to utilise this knowledge to the accounts advantage.
• Understanding of how to integrate with a client-side team whilst maintaining a top tier agency service.
• Highly creative with the ability to generate ideas and practically contribute to studio output.
• Proficient in Microsoft Office and other related software.
• Experience in CRM
• Ideal candidate should have experience in e2e delivery processes, but also comfortable creating, optimising and automating new processes

ABOUT OUR COMPANY

Lots of agencies say they're different. OLIVER is.

OLIVER believes that agencies work better inside a brand's organisation; delivering more effective work at the speed required to drive modern businesses forward. Using our unique Inside Intelligence methodology, we build specialist, dedicated in-house agencies that collaborate with clients to form better marketing solutions.

Established in 2004, our model is now driven by over 4000 people, working across more than 200 in-house agencies globally. Clients include The Guardian, Unilever, Barclaycard, PepsiCo, AXA, The AA, Adidas, BMW, Post Office, and 3M. OLIVER is part of the Inside Ideas Group (IIG), which also includes a global content agency to Adjust your Set, design, experience, and engineering company DARE and property marketing specialists Aylesworth Fleming.

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

Inside Ideas Group and its’ affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.

Follow us on  Instagram oliver.talent

Job Id: 9691

OUR VALUES

We are a company built on our values, we have given you a brief overview below but would love to tell you more.

Be Ambitious to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learning and listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community, clients and creations

We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far-reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle. 

Inside Ideas Group and its affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All [suitable] applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodiversity, disability status, or any other characteristic protected by local laws.