If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries. Every year, +200k merchants generate over 4B€ in sales through our platform and over 20M customers get their goods delivered in minutes.

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

🤝 Our culture and strong values. 

• We have an ‘’office-first’’ culture and we place collaboration at the center of everything we do! 
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift! 
• We work with high intensity and have fun along the way.  We also celebrate the wins (a lot!). 
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work. 

💪Our career development philosophy. 

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential. 
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams! 
• We embrace opportunities to move the needle and make an impact beyond our scope. 

🤝Our commitment to being a force for good. 

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact. 
• We invest in doing good by dedicating time and resources into social and environmental initiatives. 
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

As a CRM Lifecycle Specialist at Glovo, you will be responsible for the strategic design, implementation, and testing of lifecycle marketing strategies across various stages of the customer journey. Your goal will be to enhance customer engagement, optimize conversion rates, and foster long-term loyalty.

THE JOURNEY

• Flow management: Develop and manage all customer lifecycle flows, including activation, retention, and re-engagement campaigns across all markets.
• A/B testing: Design and execute A/B tests constantly improve key metrics as well as identify customer patterns and trends that could innovate and optimise CRM actions.
• Cross-functional collaboration: Your role will necessitate close collaboration with the product and data teams, ensuring the seamless integration of data into our CRM tools, including Braze integrations. You might also work closely with the brand team to design a consistent communication strategy along all lifecycle stages. You will be close to local and regional teams to ensure all initiatives fit on every local market situation.
• Continuous improvement: research and testing of new functionalities in Braze and its environment to optimize and increase automation along CRM processes. Stay up-to-date with CRM best practices and industry trends to continuously refine our lifecycle marketing actions.
• Reporting: Monitor and report on the effectiveness of all CRM flows (Open rates, click-through rate, conversion rate incrementality), deep-dive and provide valuable insights for decision-making

WHAT YOU WILL BRING TO THE RIDE

• Bachelor's degree in Business, Marketing or a related field
• Experience in developing and implementing marketing automation strategies using CRM platforms such as Braze, Marketo, Salesforce Marketing Cloud, Sailthru or Iterable
• Familiarity with CRM systems and integration with marketing automation tools
• Excellent problem-solving skills and the ability to troubleshoot technical issues related to marketing automation implementation
• Intermediate experience with SQL for data manipulation and extraction
• Experience with HTML, CSS, and other programming languages is a must. Experience with responsive design is an advantage
• Experience in crafting and customizing email templates, content blocks, and landing pages within marketing automation platforms
• Great communication skills and the ability to collaborate effectively with cross-functional teams

Individuals representing diverse profiles, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!