CRM Operations Manager for Growth & Early Life

As a CRM Operations Manager sitting within the CRM & Lifecycle team, you’ll help build and optimise customer journeys and campaigns across our markets and products. You’ll play a key role in addressing the needs of our merchants and ensuring a seamless SumUp experience throughout the lifecycle. 

This role is part of the Marketing Team. We are a diverse group working in the fields of Product Marketing, Brand, CRM, Content, PR and Social Media. Together, we devise innovative strategies to grow SumUp’s brand, attract new customers and keep existing merchants excited about our products. Our Berlin-based team consists of 40+ people from 24 different countries. If you’re excited about empowering small business owners around the world, we’d love to hear from you.

What you’ll do

• Setup, launch and maintain CRM communications in Marketing Cloud
• Develop templates for email, landing pages, forms, in line with brand guidelines, to be used for CRM campaigns and journeys
• Plan weekly execution capacity and maintain CRM communications calendar
• Optimise operational processes to ensure timely and efficient execution
• Create reports, analyse and drive specific recommendations for action
• Work closely with CRM Managers, Content, Localisation, Design, User Research and Salesforce teams.

You’ll be great for this role if

• You have a good understanding of channels and communication approaches (email, in-app, push, SMS).
• You’re passionate about CRM, with an analytical mindset and good knowledge of CRM systems and multi-channel lifecycle journeys. Experience with Salesforce Marketing Cloud is a plus.
• You excel at project management.
• Good analytical skills with the ability to turn data into insights. Experience with Tableau/GA is a plus.
• You have good knowledge in HTML and CSS. Experience with SQL is a plus.
• You're fluent in English and have excellent written and oral communication skills

Why you should join SumUp

• Opportunity to work with a truly global, multicultural team (we are 3200+ people from 80+ countries, spread across 4 continents).
• 28 days’ paid leave
• Competitive salary package and virtual stock option programme
• Learning & development budget for attending conferences and external training
• SumUp Corporate Pension Scheme
• Wellness benefits: in-house fitness classes with Fitness Matters, in-house Yoga teacher, gym in the office, football & running teams, subsidized Urban Sports Club
• A lot of other cool benefits such as Bike leasing, Subsidised Public Transport Card, Language Learning platform/courses, Kita placement assistance, relocation assistance, 2x per week subsidised office lunches, and a brand new beautiful place to work in the heart of Berlin!

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate. 

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.