Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work '' and “Best Midsize Places to Work '' for 2023. 

About You:

As a CRM Systems Analyst at Tulip, you will play a crucial role in optimizing our business systems and driving operational efficiency across our business functions. You will collaborate closely with sales, marketing, post-sales, and finance teams to enhance processes and support strategic initiatives. You will be instrumental in leveraging technology to streamline operations and improve sales productivity.

What skills do I need? 

• 3-5+ years of experience managing and optimizing Salesforce and other business systems.
• Proven ability to implement technical solutions that drive business processes
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions
• Self-motivated, curious, and results-oriented, with a strong desire for continuous development to solve problems and drive impact.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• A strong plus: Proficiency with tools like Marketo, Dun & Bradstreet, ZoomInfo, SalesLoft, Gong.io, etc. 

Key Responsibilities:

• Manage Business Systems (Salesforce, Gong.io, ZoomInfo, Dun & Bradstreet): Handle provisioning, troubleshooting, and support for the business systems. Act as a point of contact for system-related inquiries and issues.
• Optimize System Configuration: Optimize system configuration to align with internal business processes, with a focus on automating workflows and enhancing data capture. Leverage core Salesforce capabilities—including Flows, Validation Rules, and Lightning Web Components—to drive scalable and efficient solutions.
• Collaborate with Key Stakeholders: Identify configuration gaps and manage project roadmaps to ensure timely project completion

Additional Responsibilities:

• Documentation: Create and maintain documentation including system configuration, process flows, and user manuals.
• Reporting: Ability to work with Salesforce reports and dashboards for ad-hoc reporting requests

Key Collaborators:

• Customer Success
• GTM Operations
• Marketing
• Strategic and Business Sales Leads 
• Partner / Channel
• Sales Enablement

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• In-office catered lunches and stocked kitchens
• Private Healthcare
• Learning & Development benefits

For Hungarian openings: our office is located next to Kálvin Square. We have a hybrid work schedule. You need to be currently eligible to work in Hungary.

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.