Customer & Partner Community Manager, F/M Massy - France - Short Term Contract

Ivalua is a leading provider of cloud-based procurement solutions globally. 

THE OPPORTUNITY 

Customer Community Manager - Contractor, F/M Massy - France

Ivalua is a leading provider of cloud-based procurement solutions globally.

THE OPPORTUNITY

We are looking for a digital-savvy Customer Community Manager (CCM) Contractor to temporarily lead our customer engagement platform (Community) to support brand awareness and customer loyalty. This position is ideal for someone looking for a fixed term contract in a very dynamic and fun program. The ideal candidate will not only learn from the leaders but also be able to enrich the community with their experience and initiative.

Working with the Head of Community and colleagues from across the organization, the CCM Contractor will be responsible for sourcing content, setting up groups, and ensuring customer contacts are accurate so they can be properly assigned to groups for existing and new customers. Be the first point of contact for the online customer community, partners and Ivaluans, Champions and others that need assistance.

WHAT YOU WILL DO WITH US:  

• Support the development of a content plan that includes sourcing, adapting and/or creating engaging content for the platform, including blog pieces, articles, weekly summaries, and videos.
• Engage with the online customer community and respond to comments and requests.
• Analyze web traffic and relevant community metrics.
• Relay community feedback to relevant internal stakeholders.
• Support the implementation of community communication initiatives.
• Liaise with the internal and external Community Champions to stay updated on new content, messaging, marketing initiatives, product, and service developments, and to ensure brand consistency.
• Attend networking events that encourage community involvement and increase participation.
• Ensure brand consistency by communicating with Marketing and Communications teams.

Keep up to date with trends in digital technology

WHAT YOU WILL BRING

• A degree in Communication, English, Journalism, Marketing, or related fields is highly desired.
• Community management experience with a similar focus or a variety of social media platforms and formats is sought.
• Competent in reporting analytics.
• At least two years of experience managing similar communities or social media platforms.
• Knowledge of marketing trends and techniques.

Soft Skills:

• Superb time management skills.
• Strong writing and verbal communication skills.
• Strong leadership skills and ability to effectively engage with a wide range of stakeholders is desired.
• Able to work with a team of diverse backgrounds and experiences.
• Ability to work in a fast-paced agile environment and work in close collaboration with Senior Leaders.
• Excellent knowledge of English and French.
• Happy to travel internationally.

WHAT WE CAN DO FOR YOU 

An innovative and stimulating work environment, 

Great training and career development, 

You will work with a diverse and global team made up of exceptionally passionate, talented, and motivated colleagues who are established leaders in their field, 

Regular social events, team sports or musical activities (under normal conditions), 

We pride ourselves in customer experience, Agility, Pragmatism, Positive attitude and enthusiasm, Team play, Continuous learning and Improvement and accountability, 

Ivalua received the Happy @ work France and Germany 2020.

Comparably recognizes us for the following: Best Company Culture, Best Company for Women, Best Company for Diversity, Best company Outlook, Best Company Global Culture, Best Teams Engineering, Best Teams Sales and Best Teams Marketing.  

COMPANY OVERVIEW

A “Magic Quadrant” leader, Ivalua’s solutions work in a complex global economy. Our innovative Source-to-Pay solutions include automating customized workflows to source, contract, request, procure, receive, and pay for goods and services across the enterprise, refining the procurement lifecycle while reducing cost and risk of spending on indirect goods, direct goods, and services, and improving supplier collaboration. All companies want the best and brightest. At Ivalua, we also want team members who have a global point of view and who bring customer-focused enthusiasm and ambition to the table. We are a company of doers, of problem solvers, of figure-it-outers. We have fun and we work hard. This is a truly global company with a diverse team of contributors and a set of core values that people can feel every day across all our offices. For more information, please visit us on www.ivalua.com or check us out.

Check out our video and find out Who We Are!

Join Ivalua today and procure a great future for your career!

#LI-AY1

#LI-HYBRID