GoCardless are here to support you and we’re committed to making the hiring process inclusive and accessible for everyone. If you need extra support or any adjustments made, please reach out to your Talent Partner.

Remember, we don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

  About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.  

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We are headquartered in the UK, with additional offices in Australia, France, Latvia and the United States.

The role

The Customer Advocacy Team at GoCardless sits within the Customer Success function and works with our UKI and International Groups. The team uses a strategic approach to identify and nurture customers to share their stories with the world and participate in customer-led engagements. Through delivering value to customers, we’re able to foster long-term relationships and power the production of customer advocacy content and events that can be used by global sales, marketing and customer teams to drive growth and retention.

The Customer Advocacy Executive (Distribution) role focuses on the Distribution of Customer Advocacy Content, Customer Advocacy Insights and Enablement, Customer Advocacy Measurement and Tool Management. You will also have the opportunity to produce customer stories and meet customers. 

Experience using the following tech stack would be desirable but training can be provided:

• Looker
• Salesforce
• Gong
• Figma
• Confluence
• Contentful/similar CMS
• Eventbrite
• Google Workplace

What excites you Collaborating with global internal stakeholders and customers.

• Maximising the value of content across multiple channels and having the remit to be creative and bring new ideas and solutions to the team.
• Owning the tool set for a team and learning new tech expertise as tools change.
• Measuring impact through tracking KPIs, stakeholder feedback and event outcomes. 
• The opportunity to get involved/learn about all aspects of Customer Advocacy and work with agencies on written and video content production. 

What excites us  

• Experience in a similar customer, marketing or communications role, ideally with a background in B2B content or customer advocacy.
• A ‘customer first’ attitude and the ability to develop strong working relationships with a wide range of internal and external stakeholders.
• Strong project management skills, excellent attention to detail, analytical and organisational skills.
• Experience in creating impactful, on-brand content (particularly in slide format), sometimes to tight deadlines.
• Someone who is comfortable to own the tools of the team and the processes we use to deliver Distribution and Measurement outcomes.

(some of) The good stuff

• Wellbeing - stay healthy with dedicated support and medical cover
• Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period (in accordance with our work away policy)
• Adaptive Working - Our hybrid workplace model fosters collaboration and flexibility, with in-office days determined at team level
• Equity -all permanently employed GeeCees receive equity so we can share in the success we achieve together
• Parental leave -to suit everyone embarking on life's great adventure
• Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless  

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCees’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of July 2024;

45% identify as women

23% identify as Black, Asian, Mixed or Other

10% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report 

Sustainability 

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here. 

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.