Role OVO-View

Location: Hub based! Ideally Glasgow but can consider Bristol or London 

But you have the flexibility to work wherever suits you best

Team: Customer Balances

Salary banding:  £60-75k

Experience: Expert

Working pattern:Full-Time

Reporting to: Malcolm Dunn, Director of Revenue and Collections 

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

Top 3 qualities for this role: Value driven, Collaborative, strategic thinker

In the words of the team, you should leave your current role for this one because….

This is a fantastic opportunity to join an impactful team in a very visible strategic role with a remit to drive value at an enterprise level. We can't wait to meet you!

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

The role will be within the Customer Balance Strategy and Operations team as part of our wider Operations team. 

The Customer Balance Strategy and Operations team is focussed on building impactful teams and creating the right environment for those teams to thrive and continuously deliver value aligned to our organisation goals. 

By developing highly effective ways of working and scaling the ‘Ovo way’,  we will create an organisational shift to a new way of working, which is both empowering for our people, delivers a better customer experience and delivers value for our business.

This role in a nutshell:

As Customer Balance Strategy Manager, your core responsibility is to partner with our Commercial, CX and Operations teams to drive value and positive outcomes for the business using Customer lifetime value as a key prioritisation tool. You will enable value delivery through the review of segmentation and analysis of our customer base and turn insight into action and strategy. To do this effectively you will work closely with our Data Science team and Operational teams  as well as interfacing and informing strategy and prioritisation in Commercial, CX and Finance.

This role is a high profile role within the organisation and has a number of routes for progression such as the commercial strategy team or wider operational teams.

Your key outcomes will be:

• Own and develop key insight to identify and prioritise CLV opportunities within segment B (1.3m customers). Over time this should lead to a demonstrable improvement in the performance of the segment against financial, commercial and CX outcomes.
• Plan and deliver agreed CLV outcomes using the existing quarterly operating rhythm (OVO ways of organising) such as PI planning and sprint processes.
• You will align  teams around end to end outcomes. Driving value delivery through working with Value Owners to showcase benefit delivery and feed outputs into centrally run benefits realisation frameworks.
• You will present plans, targets and progress to senior stakeholders and be able to strike the balance of progress and challenges in a clear, concise and impactful way.
• You will be an important and active CLV ambassador working with the central CLV teams in both strategy and data, representing operational teams  in these forums but also relaying important messaging around strategic priorities to the operational leadership team.. 
• Although there are no direct reports, you will be part of the wider Customer Balance Strategy and Ops leadership team and take an active role in collaborating with other members and supporting the team's ways of working such as people engagement initiatives. 

You’ll be successful in the Customer Balance Strategy Senior Manager role at OVO if you…

• Have experience in structuring and interpreting data and you will be able to turn insight into value adding practical initiatives within an operational environment.
• You're highly collaborative and engaging, able to facilitate strong relationships to get things done in a large organisation.
• You will be comfortable engaging senior leadership in multiple functional teams and able to interpret the big picture.
• Knowledge of Customer lifetime value is useful but action based on value lead decision making is key.
• Experience of successfully delivering change in a fast paced business environment
• Practical experience of continuous improvement / agile  methodologies
• Excellent problem solving and critical thinking skills
• A growth and agile mentality
• Effective communication, inter-personal and negotiating skills

Let’s talk about what’s in it for you

We’ll pay you between £60k and £75k, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..