Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets. 

Location

South Korea, Seoul

What you’ll be spending your time on:

• Customer Inquiry Management: responding and resolving customer inquiries, requests, and concerns via phone, email, and chat in a timely and courteous manner
• Customer Satisfaction: ensuring exceptional support for our customers from start to finish providing relevant information
• Team Collaboration: work closely with other departments to ensure seamless customer support and issue resolution.
• Documentation: record and maintain detailed records of customer interactions, inquiries, and resolutions in our CRM system.
• Product Knowledge: maintain a thorough understanding of our products and services to provide accurate and relevant information to customers
• Feedback Collection: gather customer feedback and insights to help improve our products, services, and overall customer experience

For this role you are also:

• Customer centric with problem solving mindset
• Self-motivated to reach resolution, proactive and willing to take ownership
• Great at communication (verbal and written)
• Attention to details
• Able to multi-task using multiple systems, screens while doing active listening

For this role you must have: 

• Proficiency in Japanese and English
• 2-3 years of relevant experience
• The right to work in South Korea

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere.  From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

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