We are expanding our fleet, which means we will be having more customers. We are therefore looking to strengthen our Customer Care team with you as our Customer Care Quality & Training Specialist - French Speaking (m/f/x/d)

• You conduct monthly quality checks and share their results with your colleagues in the Quality & Training teams and the Customer Care Team Leads. Through these regular checks, you also identify any process and knowledge gaps that you communicate to the teams
• You provide ideas for projects to maintain and optimize quality standards and implement them with the support of your team and in collaboration with the Customer Care Team Leads
• You stay connected with our customers and keep abreast of their expectations by occasionally handling tickets
• You design and create targeted training/coaching sessions to enhance the quality of Customer Care. Not only do you conduct these trainings in person, but you also feed our e-learning tool with new content and courses so that our agents receive fresh input even outside of training hours

• You bring initial experience in the Quality & Training field of a Customer Care team, and customer service and orientation are your middle names
• You speak French and English at a very high level (C2); any additional language is a plus (preferably German or Dutch)
• You have a very good understanding which allows you to quickly grasp complex processes in a dynamic environment and adapt your workflows accordingly
• You approach tasks in a structured manner and can rely on analytical skills
• You possess an empathetic nature and engage with your colleagues on an equal footing
• Your mindset is opportunity-oriented, combined with drive and a pragmatic hands-on mentality
• You are ideally already familiar with the use of customer service software and/or e-learning tools

• Retirement: Secure your financial future with our attractive pension plan. 
• Mobility: Choose between monthly MILES credits or the Deutschlandticket. 
• Fitness: Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being. 
• Discounts: Access 1,500+ providers for discounts on sneakers, theater visits, and more.
• Home Office: Enjoy the flexibility of working from our office in Berlin and from home. 
• Technology: Get the latest tech and an ergonomically equipped workstation. 
• Diversity: Join our diverse team of 50+ nationalities, with English as the primary language. 
• Growth: We prioritize personal development through knowledge sharing and training opportunities with the support from our HR Team and the Team Leads. 
• Amenities: Enjoy fresh coffee, beverages, fruits, snacks, and lunch during all-hands meetings. 
• Social Impact: We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity