JOIN OUR TEAM

EQS is building the next generation of digital customer experience — where self-service, high-quality education, and AI-powered content are at the core of how we drive adoption and value. As our Customer Education Lead (Digital Experience), you will be a hands-on owner of customer education: organizing, creating, and maintaining the content that helps customers learn, adopt, and succeed.

This is an operational, individual contributor role: you will both design how our education content is structured and personally produce a large share of the knowledge base articles, in-app guides, and educational assets. Over time, you may also coordinate and coach working students or junior contributors to support content production.

EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. We help thousands of companies worldwide cultivate trust by simplifying the complexities of compliance, investor relations, and transparent communication with stakeholders.     Transparency is especially important to us. That is why we communicate all our commitments to sustainability, diversity, equality, and well-being on our homepage and our social media platforms. We do this for you, for us, for everyone – fairly and publicly.     The key to our success is hiring talented people who bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment.

OUR CULTURE DRIVES OUR BENEFITS

• You're important. A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success! 
• Living our values. Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!    
• Great atmosphere. Regular team events, corporate volunteering days, a talented international team, and a common goal that unites us all. 
• Be part of an exciting journey.  Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions.  
• Work-life balance is a must.  Work in a modern office equipped with state-of-the-art hardware. In addition, we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU. Of course, we provide you with paid vacation. And if you need a longer break, we got you covered! There is an option for a sabbatical –  because we also value your free time.
• Special Perks Just for You. We offer you other exciting benefits such as, salary optimization in the form of customized bonus and benefit programs, as well as corporate shopping benefits. 
• Health is a priority. Enjoy company-sponsored sports programs for the use of various fitness studios, bicycle leasing via JobRad, and mental health counseling. 

YOUR IMPACT

You will turn the education strategy defined by Digital CX and Customer Lifecycle into concrete, high-quality content: clear articles, step-by-step guides, in-app flows, and supporting materials used across channels. You will bring structure to our knowledge base, reduce duplication, and ensure that the same core content can be reused in multiple places (KB, in-app, email, video, training).

By doing this, you will directly reduce “how-to” support tickets, accelerate onboarding and activation, and improve the perceived quality and simplicity of our products.

Key Responsibilities

• Translate the education and lifecycle strategy into concrete content plans and deliverables.
• Personally create and maintain customer-facing content:
  • Knowledge base articles and FAQs
  • Step-by-step guides and how-tos
  • In-app guides, tooltips, and flows (with the support of our in-app tools)
• Structure and maintain a coherent knowledge base: information architecture, categories, tags, cross-links.
• Ensure that content is reused and adapted across channels (KB → in-app → email → training/video), rather than recreated from scratch.
• Apply and refine content standards (tone, templates, terminology, visuals) to keep everything consistent.
• Work directly with Product Managers, Product Marketing, CS, and Support to:
  • Identify top questions, friction points, and high-value topics
  • Turn product updates and release notes into customer-ready education assets
• Use AI-powered tools (for drafting, rewriting, translation, video creation, etc.) to accelerate production while keeping quality high.
• Track search terms, views, and support trends to prioritize what to create or update next, and suggest tactical improvements.
• When relevant, coordinate and support working students or junior contributors (briefing, reviewing, organizing their work) to scale content production while keeping quality and standards.

THIS IS YOU

What You Know

• 4+ years in Customer Education, Product Education, Documentation, Knowledge Management, CX, or similar in a B2B SaaS context.
• Fluent in German & English (C1/C2)
• Strong, hands-on experience in writing and structuring help content (knowledge base, help center, tutorials, in-app help).
• Comfortable using digital tools (KB / CMS, in-app guidance tools, simple analytics dashboards); Salesforce or similar CRM is a plus.
• Strong interest in technology and AI: you are curious about using AI to draft, translate, summarize, or structure content.

How You Operate

• You are hands-on: you like rolling up your sleeves, opening the editor, and writing/structuring content yourself.
• You’re very organized: you think in topics, taxonomies, and content lifecycles (create → review → update → retire).
• You value clarity, simplicity, and pedagogy: your goal is for customers to “get it” quickly.
• You are comfortable working in short, iterative cycles and improving content based on data and feedback.

How You Collaborate

• You enjoy working cross-functionally with Product, Marketing, CS, and Support to gather input and align on priorities.
• You are proactive: you chase missing information, ask clarifying questions, and propose content solutions rather than waiting for detailed specs.
• You communicate clearly and can push back when content is unclear, inconsistent, or not customer-friendly.
• You are comfortable guiding and reviewing the work of working students or junior contributors when needed, without needing a big team to “manage”.