Role OVO-View

Location: Hub based! Bristol, London or Glasgow

But you have the flexibility to work wherever suits you best

Team: Customer Enablement

Salary banding: 60-70k

Experience: Expert

Working pattern: Full Time

Reporting to: Alex Gold (Director of Customer Enablement)

Sponsorship: Unfortunately we are unable to offer sponsorship for this role

Top 3 qualities for this role: Stakeholder Management, Organisation, Cross-functional working 

In the words of the team, you should leave your current role for this one because….

You will be surrounded by your team and stakeholders who are all committed to OVO’s values of doing the right thing. You will have the autonomy to put your stamp on the role which brings with it all the excitement of working within a large operation - no day is the same! You will be able to experience a broad range of operational roles and have exposure across the business

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

This role in a nutshell:

As Delivery Lead for Customer Enablement you will work closely alongside our Director helping:

• To create cross-functional alignment across a c. 300 amazing people across multiple teams and functional areas, including operational technology, Forecasting & Planning, Quality Assurance, Outsource Partner Management, and many more
• Align teams around end to end outcomes driving the business and function forward
• support key transformation projects managed through cross functional teams to deliver business outcomes

You are a passionate business builder at heart. You get your energy by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You’ll be a person with a natural growth mindset and have a keen eye on delivering value through process improvement, innovation, automation, cost reduction and delivering brilliant outcomes for our customers.

You will be an intrinsic part of leading teams to adopt the ‘Ovo Way’ to create organisation wide cross functional alignment and creating both a cultural shift in both mindset and how teams work. You will have a key role in coaching leadership teams to support our functional areas aligned around end to end outcomes and common goals. 

World-class stakeholder engagement is a must, and this role will demand brilliant brokering skills. You’ll work with colleagues at all levels with most of your time spent with the Operational Head of Departments, alongside Product and Technology. This role is a bridging role, helping to enable our operational vision but will also require building trust with business owners and executive leadership teams across OVO.

Your key outcomes will be:

• Aligning teams around end to end outcomes and objectives
• Supporting strategic goal setting, business performance and governance cadences of the Customer Enablement team
• Facilitation of execution, delivering value through cross-functional teams 
• Coaching continuous improvement practices with agility across a broad team 
• Equipping teams with the skills to navigating complexity and ambiguity
• Owning projects, solving problems and assisting with the running of Customer Enablement
• Identifying opportunities, scoping projects, and driving rapid cross-functional implementation
• Help to stitch together our business teams to help see the customer end to end across OVO
• Creating and maintaining existing processes, workflows, and organisational tools.

You’ll be a successful Delivery Lead at OVO if you…

Are passionate about working in a dynamic environment, responding to different demands each day and if you are a change agent; constantly looking to find a better way.

Ideally you will have:

• A positive mindset and a win/win attitude is a must
• A quick learner with the ability to adapt to fast paced environments and solve problems fast
• Transformational and organisational design experience
• Skills as a great communicator, a natural colaborator and cross functional experience
• Experience of stakeholder management at multiple levels
• A people-oriented mindset and energised by a fast-paced environment
• Understanding of how to scale agile practices 
• Proven track record of delivering through others 

You won’t like this role if you…

Dont like fast-paced, rapidly developing environment. Don't like working in cross-functional teams as an individual contributor. Don't like working in a broad role with problem solving at its core

Let’s talk about what’s in it for you

We’ll pay you between; £60,000-70,000 depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays). For your healthWith benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and moreFor your wellbeingWith gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donationsFor your home  Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargersFor your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..