Why is now a really exciting time to join Synthesia?

 

Synthesia's vision is to build the first fully programmable video generation platform and help everyone transform non-video content into video. We are the world’s leader in synthetic AI, working with some of the world’s biggest corporate and media brands; BBC, EY, Facebook, McDonalds, Amazon and WPP, to name a few! We already partner with big celebrity names such as David Beckham and Lionel Messi, a campaign collaboration which also received a Cannes Lion Award in 2021. We have crazy user traction with our first self-service product for businesses in just 6 months since the unveiling! Despite the product still being in public beta, we have a very high NPS of 71 and growing! Today we are a +250-person company having recently closed our Series C investment round of $90m from names like Mark Cuban, First Mark Capital, Kleiner Perkins, Seedcamp, Google Ventures and more! Currently ranked 4.8/5 on G2 🌟 We are officially a Unicorn company!!!🦄🎉Not sure what we’re talking about? Check out our brand video that explains what we’re doing at Synthesia in a way that even our grandparents *kind of * understand what this AI video stuff is all about!

  Join the rocket ship while it's taking off! 🚀

 

We are Synthesia's in-house product experts. The Knowledge and Enablement team enables Synthesia's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Along the way we also make sure to treat Synthesian's as customers by enabling them internally to leverage as much as possible the Synthesia product.

An Enablement Manager will create and deliver training over the comprehensive suite of features and use cases available within Synthesia. Working closely with the wider Enablement team within Synthesia to refine content as our product evolves.

Enablement Managers will plan and lead educational sessions to ensure customers know how to integrate Synthesia into their AI video communication workflow and how it translates to business value.

 

The role...

Learning a lot, Enabling a lot but having fun while doing it!

• Onboarding and enabling our customers on the Synthesia app, from the beginning of their journey until they become champions and collaborate with other positions at Synthesia having the same goal.
• Working with our Product Managers, Product Marketing, Marketing and Strategy teams in order to enable our customers on our product, along with the coordination of Account Executives and Customer Success.
• Collaborating with our Sales and CSM Enablement managers to build a coherent and well defined internal and external Enablement strategy. 
• Collaborating internally to build our product internal knowledge base in preparation for building a public version.
• Act as a subject matter expert for the practical application of Synthesia within enterprises and take a consultative approach in implementing video content into their workflows.
• Share this expertise with the Synthesia community by any medium necessary collaborating with the Synthesia community team.
• Working daily at breaking any asymmetry of information between the Synthesia product and all its stakeholders, internal and external.

 

About you...

• Someone with a history of learning new skills
• Tech writing experience working on internal or external knowledge base. 
• A customer-centric mindset with a passion for delivering exceptional customer experiences
• Energetic, proactive and organized with the ability to prioritize against competing demands
• A track record of speaking experience on public conferences or online / onsite webinars.
• Excellent communication, listening and presentation skills with the ability to address objections or concerns on the fly.
• Ability to work collaboratively with cross-functional teams, including sales, product and support.

 

At Synthesia we expect everyone to...

• Be an owner
• Focus on outcomes over Inputs and Plans
• Make the journey fun
• Default to simple

You can read more about this in this public Notion page here! 

 

The good stuff...

In addition to being a part of a great team, working in a fun and innovative environment, we offer...

💸 A competitive salary + stock options in our fast-growing Series C start-up.

📍 A hybrid setting where you can work from our London office in Soho.

🍼 Paid parental leave.

🏥Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts.

🌴 25 days of annual leave + public holidays in the country where you are based.

🚲 Cycle to work scheme (London).

🎉 Fun culture with regular socials and company retreats (Portugal, Copenhagen & Barcelona!)

🥳 Regular tasty lunches and office snacks.

👉 A generous referral scheme.

🧓 Pension contribution/salary sacrifice.

💻 A brand new computer + monitor and an additional home office set-up budget.

🚀 A huge opportunity for career growth as you’ll help shape a market-defining product.

 

 

 

✨ We will always take hustle and ambition over grades and have structured our interview process to reflect this.

If you want to be a part of building a legendary company, COME JOIN US! 😊