In our Customer Engagement Team, we aim to provide our customers with the best possible customer experience. And for this, we need you. As Customer Engagement Manager – Digital your main objective will be to help customers generate maximum return on investment (ROI), ensure their satisfaction and deliver growth for EQS through digital interactions. You will play a crucial role in optimizing the customer experience online, gathering feedback, offering inspiration and best practices, and generating new opportunities for our leading compliance solutions at our customers.     

EQS Group is a leading international cloud software provider in the areas of corporate compliance and investor relations. We help thousands of companies worldwide cultivate trust by simplifying the complexities of compliance, investor relations, and transparent communication with stakeholders.    Transparency is especially important to us. That is why we communicate all our commitments to sustainability, diversity, equality, and well-being on our homepage and our social media platforms. We do this for you, for us, for everyone – fairly and publicly.     The key to our success is hiring talented people who bring passion to the table every day, take responsibility, and support each other in the best possible way to create a trustworthy environment.   

• You're important. A trusting environment and lifelong learning for your individual development. Set personal development goals, receive support and regular feedback. We support you in equipping yourself for success. 
• Living our values. Take responsibility for a variety of tasks, find out what you like to work on, and find your way to make your own personal impact with us!   
• Great atmosphere. Regular team events, parties, and a talented international team with a common goal that unites us all.  
• Be part of an exciting journey.  Contribute to our success story of becoming the leading European cloud provider for corporate compliance and investor relations solutions. 
• Work-life balance is a must.  we offer flexibility through our hybrid-working model, conveniently arrange your working hours, and the ability to work from abroad within the EU. 
• Your Special Extra. Benefits may vary per location but we offer a wide range of perks!

Here's a sneak peek at how you would contribute:   

• Utilize marketing automation platforms to design and execute targeted email campaigns, creating personalized and engaging content to nurture customer relationships.
• Collaborate closely with the marketing team to develop landing pages, webinars, white papers, ebooks, blog posts, and other content assets that align with customer needs and interests. 
• Define and help realize the best online experience for our customers around support, product information and success resources.  
• Plan and execute customer journey maps, leveraging data and analytics to optimize customer engagement and conversion rates. 
• Coordinate with the events team to plan and execute virtual events, webinars, and other online initiatives to engage customers. 
• Generate new possibilities by identifying upselling and cross-selling opportunities. 

Let us make our customers happy and successful. To excel in this role, you should: 

• Bring at least 2 years of relevant experience in planning and executing digital after-sales customer experiences, preferably in the B2B and or SaaS space, either in Marketing and / or Customer Success or Support.
• Display a commercial mindset and show ability to identify up- and cross-selling opportunities that align with customer needs, driving growth and maximizing customer value. - 
• Possess exceptional project management and interpersonal skills, allowing you to plan and execute multiple initiatives simultaneously with multiple internal stakeholders.
• Thrive in a dynamic, globally oriented, and forward-thinking environment, where you can collaborate with virtual teams and contribute innovative ideas.
• Have a strong understanding of digital customer experience optimization. 
• Have experience with marketing automation platforms and tools, such as HubSpot, MS Dynamics, or Salesforce, to engage with customers and drive successful outcomes.
• Demonstrate strong familiarity with content creation, including developing engaging emails, landing pages, webinars, white papers, ebooks, and blog posts.
• Show an ability to plan and execute customer journey maps, leveraging data and analytics to drive personalized and effective customer interactions.
• Possess strong analytical skills, with the ability to measure and analyze campaign performance, identify areas for improvement, and make data-driven decisions.
• Proficiency  in CRM systems and databases, enabling you to track customer interactions, analyze data, make data driven decisions and drive effective customer engagement strategies.
• Strong written and verbal communication skills for interacting with customers through digital channels.
• Work on a C1 level in English and German. Additional major European languages would be a plus.
• Bring a bachelor’s degree in business administration, Marketing or IT, or equivalent work experience