At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

We're part of an exploding industry where we've conquered the global market. Due to our continued expansion in Europe, we're looking for a Customer Engagement Manager to join our commercial team in Copenhagen, specifically focusing on the Spanish market.

This isn't just any role; you'll be a key player within our Integration and Solution team. As a Customer Engagement Manager, you'll drive the business adoption of the Trustpilot platform solution for our Spanish customers, ensuring they truly realize and build on the value of our features. You'll be crucial in overcoming the risks of churn by demonstrating tangible, long-term benefits.

You'll act as a trusted advisor, responsible for delivering value, ensuring optimal onboarding, and maximizing product adoption. This role involves close collaboration with various stakeholders across the business: you'll work with Customer Success for long-term relationship building and growth, and with Pre-Sales during the acquisition process to ensure the real value of Trustpilot is demonstrated from day one.

What you'll be doing

• Helping Spanish customers maximize the ROI from their subscriptions.
• Proactively driving product adoption across the Spanish market.
• Collaborating with Customer Success Managers to create exceptional customer relationships
• Owning the technical integration of customer pre- and post-sales
• Managing technical- and non-technical stakeholders with ease
• Ensuring professionalism and a high level of activity within the team.
• Defining strategy in cooperation with your clients.
• Acting as a trusted advisor, advocating client needs back to Trustpilot's internal support, product, engineering, and sales teams.

Who you are

• You have2-3 years of customer-facing experience in a role focused on customer engagement, implementation, or solution management, ideally within the online marketing, internet, or software industries.
• You possess strong knowledge of e-commerce, online marketing, SEO/Google Adwords, and/or software, with a knack for driving product adoption. Knowledge about APIs is a merit.
• You're adept at building and maintaining strong relationships with diverse stakeholders and have a proven track record in client success and fostering engagement.
• You're a proactive problem-solver with excellent negotiation and communication skills, capable of guiding clients through technical solutions and managing complex conversations professionally.
• You have a competitive, high-energy mindset and thrive in a fast-paced environment.
• You're a quick learner with a positive attitude towards change and a strong work ethic.
• You're a dedicated team player who enjoys collaborating in an international environment.
• You are fluent in both Spanish and English, with excellent written and verbal communication skills, understanding the nuances of communicating with businesses and consumers. Additional European languages are a merit.

What's in it for you

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) 
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy, and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms 
• Employee discounts to restaurants and shops

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences along with how you will contribute to our working culture. Even if you don’t feel you meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

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