Customer Experience Representative  [El Paso, TX]

Who you are:  

SumUp is seeking an experienced Customer Experience Representative to join the SumUp team in the El Paso office. As a Customer Experience Representative, you will become an everyday hero to our merchants, supporting their SumUp products and unlock their business potential. As a company that seeks to revolutionize the payment, point-of-sale and loyalty systems market, we are looking for a person with good communication skills, empathetic, autonomous, and easy to adapt to change. This person will be in charge of answering the queries that our clients will have in a multi-channel manner, which can be via telephone, email or chats, along with identifying opportunities for improvement in our product and our tools. You will be the voice of our company in the United States, so you will have to be able to quickly learn the processes and functionalities of the service and be able to answer any questions that may arise. This position is office-based in east El Paso, Texas.

This position will work from noon until 9pm and then some Saturdays/Sundays.

What you’ll do:

• Answer customer inquiries through phone, email, and chat
• Be a motivated person with interest in technology and good interpersonal skills
• Handle complex customer needs and assist customers in troubleshooting

What we're looking for:

• 1 year of call center experience 
• Technical skills - ability to troubleshoot basic network connectivity, iOS and Android devices
• Someone with a passion for small businesses and helping people

Who we are:

Business owners are at the heart of everything we do at SumUp, which is why we create powerful, easy-to-use financial solutions to help them. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across the globe work together to ensure small business owners we partner with can be successful doing what they love. 

SumUp is a global financial technology company that allows businesses of all sizes to manage their business and accept payments both in-store and online. Named as Europe’s fastest-growing company in the Inc. 5000, SumUp supports over 4 million merchants globally and operates in 36 markets across Europe, the U.S., South America, and Australia. With our point of sale systems, card terminals and online services relied upon by businesses of all sizes, SumUp is the partner of choice for small businesses from every walk of life.

Compensation: 

• $15-$17/hr
• Compensation will be finalized based on the candidate’s experience 

Benefits & More:

• We’re a truly global team of 3200+ people from 60+ countries, working to help small businesses across 3 continents.
• Startup environment and small, cross-functional teams 
• Medical, Dental and Vision benefits, along with too many to list!
• 22 days vacation days & 8 sick days plus 11 paid holidays
• 401(K) employer match and Paid Parental leave

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.